Office Administrator - Ontario, California

Job Title: Office Administrator

Location: Ontario, California
Industry: Commercial Kitchen Equipment Repair & Service

The Office Administrator plays a key role in supporting daily operations for a commercial kitchen equipment repair company. This position is responsible for coordinating service workflows, managing customer communications, maintaining databases and portals, and providing administrative support to ensure efficient service delivery to our commercial clients.

• Create, process, and manage work orders for service technicians
• Monitor and manage service-related email inboxes
  , responding promptly and professionally
• Create and maintain new customer records and databases
  , ensuring accuracy and completeness
• Answer and route incoming phone calls in a professional manner
• Update and manage customer, vendor, and service portals as required
• Support system integrations between service platforms, customer portals, and internal tools
• Coordinate scheduling information between office staff and technicians
• Maintain organized digital and physical records
• Assist with general office administrative duties as needed to support companies success.

• Previous experience in an administrative or office support role (service or repair industry preferred)
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Proficiency with email systems, databases, and web-based portals
• Ability to multitask in a fast-paced service environment
• Familiarity with work order or field service management systems is a plus
• High school diploma or equivalent required; additional education or certifications a plus