Customer Service Representative

Blue Truck is a national furniture logistics company that’s reshaping how customers experience delivery — especially when it comes to big, important purchases like sofas, beds, and dining tables. We specialize in white-glove, in-home delivery for some of the fastest-growing furniture brands in the country, combining smart logistics with a seamless delivery experience and high quality support.

Founded by a team with backgrounds at Uber and other high-growth startups, we’re using technology to bring the furniture supply chain into the modern world. Our focus is simple: let furniture brands shine at what they do best — designing and selling amazing products — while we handle the heavy lifting of delivering them to customers’ homes safely, quickly, and professionally.

Blue Truck is growing fast. We've built a coast-to-coast network and earned a reputation for service that stands out in an industry that doesn’t always get it right. For people who are ambitious, solution-oriented, and excited to be part of a company that's still early in its journey, this is a ground-floor opportunity. High performers here aren’t just employees — they’re builders helping shape the future of the company (and their own careers along with it).

You’ll play a critical role in our day-to-day success. You’ll be on the front lines working directly with our customers and partners, ensuring smooth deliveries and top-tier service.

Responsibilities include:

• Answer inbound phone calls, text messages, and emails from customers about their deliveries.
• Confirm delivery dates and provide real-time updates on delivery crew ETAs.
• Troubleshoot problems on the spot using our internal systems and tools.
• Communicate with customers, shippers, and our internal ops team to keep everyone on the same page.
• Help with general office tasks like welcoming visitors, keeping supplies stocked, and keeping the workspace organized.

• Tech-Savvy: Comfortable with computers and common office software (Google Workspace), and able to touch type
• Problem Solver: Curious and resourceful, with a strong desire to dive into challenges and find solutions
• Quick Learner: Able to pick up new tools quickly (e.g., Airtable, Front, internal logistics systems)
• Strong Communicator: Clear and confident on the phone, with excellent written communication skills
• Professional & Reliable: Poised under pressure, highly organized, and dependable.

This is a full time, in office position in Ontario, CA. Schedule is:

• Tue-Fri (in office): 8:30a - 5:00p
• Saturday (work from home): 9:00a - 3:00p
• Hours may adjust occasionally based on the needs of the business