Transportation Specialist, Remote Gate Management; RGM

Transportation Specialist, Remote Gate Management (RGM)

Job  |  Services LLC

Amazon’s ROC Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team and have a positive impact on Amazon, our transportation partners, and ultimately our customers.

When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.

An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast‑paced, high‑volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules.

• Deliver outstanding carrier and driver experience/solutions in a contact center environment, researching, problem‑solving, setting appropriate expectations and working within the Amazon Transportation network.
• Work in a fast‑paced environment, and adhere to schedules: start/stop, and breaks/lunches.
• Support workload surges and/or weather‑related operations as needed, including working significant overtime during designated high‑volume peaks.
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly, and quarterly basis (AAP, Reach, Decisiv, FMC & YMS).
• Work with cross‑functional teams; use analytical skills to drive data‑driven decision making, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.
• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability.

• 1+ year of experience with computers and Microsoft Office (including Outlook, Word, and Excel).
• High school or equivalent diploma.
• Work 40 hours per week and overtime as required.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Are 18 years of age or older.

• 1+ year of call center experience.
• Ability to work in a fast‑paced, high‑volume environment.

We are an equal opportunity employer. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at

Location:

USA, AZ, Tempe – 21.00 to 29.00 USD hourly.