Claims Coordinator

Claims Coordinator I

USX HEADQUARTERS
Fri, Sat, Sun 18:00-06:00, Wed 8:00-16:00
Position open to remote:
Yes
Grade: HR07
Compensation Range: $

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset‑based trucking companies. But the most valuable asset we offer isn't tractors, trailers, or even our exclusive, cutting‑edge technology. It's the collective brainpower of thousands of visionaries and problem‑solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people.

When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit‑sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out‑of‑the‑box thinking and rewards employees for going above and beyond.

Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Responsible for collecting and entering information into the Risk Management System for the purpose of generating internal accident, liability, physical damage, workers comp, cargo, and subrogation claims reports. Operates as a triage unit and is the first point of contact for all accidents and safety related issues that occur, providing 24/7/365 coverage.

• Answers incoming phone calls to the Risk Management Triage Call Center while maintaining an answer rate of 94% or better on the claims queue line.
• Uses standard interview questions to collect information from callers to create a detailed accident description of how an accident occurred (i.e., date, time, location, position of all vehicles involved, etc.) based on the caller’s statement of events. This process is followed on all incidents including accidents with or without bodily injury, damage to USX trucks and/or trailers, and damage to property by USX trucks.
  
  During extended shift coverage hours, the team also handles workers comp reports, and OS&D/cargo issues. The coordinator builds a claim file while talking to the caller using the Risk Management System.
• Evaluates information obtained from a driver that has been in an accident to determine if the driver will need DOT required breath alcohol and drug testing. If testing is required, it is the claims coordinator’s responsibility to dispatch a third party vendor that ensures the testing is done in the time frame allowed by the DOT. Breath alcohol must be completed within 8 hours and the drug test must be completed within 32 hours of the time the accident occurred.
  
  Failure to properly conduct the test as required by Federal Regulations can negatively impact our authority to operate and solicit business.
• View Dash Cam Events which may include fatality scenes.
• Evaluates information received from callers and messages and then determines applicable set of procedures to be followed relative to the specific loss.
• Contacts all designated on‑call examiners for advisement in the event of DOT accidents, severe cargo issues, driver injuries and other issues that may arise.
• Updates on call examiners if there are changes from initial reporting such as transport for injury, trans load of cargo, etc.
• E‑mails updates on progress or conflicts regarding the accident to all internal parties involved. Monitors claim accident email chain for changes or further involvement needed such as cargo, trans loads, and hazardous spills that tower cannot…