Import Coordinator

Import Coordinator – Biocair

Location:

Hounslow, England, United Kingdom

As an Import Coordinator at Biocair, the primary objective of your role will be to manage all operational aspects necessary for the timely customs clearance and delivery of Biocair’s imports into the UK.

This includes ensuring the compliant submission of customs entries, either directly or via approved third‑party customs brokers, while delivering a consistent and dependable customer experience for both Biocair customers and offices.

• Act as point of contact for overseas offices and agents on shipments importing into the UK.
• Collate import Pre‑Alerts including paperwork checks.
• Ensure all pertinent information, including any import permits, are present to ensure the entry submitted is fully compliant with all relevant customs and customer requirements.
• Liaise with customers and Biocair’s brokers to ensure all import declarations are completed accurately in accordance with HMRC regulations and in an expedited fashion.
• Monitor all imports to ensure they are stored correctly and in accordance with the temperature requirements of the product.
• Interact with the airline handling agents to arrange repack / intervention when necessary to maintain temperature validation.
• Identify potential issues and delays. Put pre‑emptive measures in place to ensure service levels are met and the customer is advised as appropriate.
• Provide the customers with regular, accurate and timely updates on shipment status. Ensure correct and timely completion of all after shipment tasks, including but not limited to:
  • Retrieving temperature monitor data and returning this to the client.
  • Arranging return logistics for Biocair or Customer reusable packaging.

• Experience of working within an Air Import role.
• Up‑to‑date knowledge of customs CPCs and HTS codes.
• Exceptional customer service skills.
• Effective communication skills, both verbal and written.
• Team player with the ability to work on own and as part of a team.
• Highly self‑organised, able to plan and prioritise workload to meet deadlines.

• Between £28,000 and £35,000 per annum depending on experience.
• A generous non‑contributory pension.
• 25 days holiday and the option to buy/sell 5 days.
• Birthday Leave.
• Life Assurance.
• Group Income Protection.
• Private Medical Insurance.
• Wellness Programme.

Salary: £28,000 – £35,000 per annum, depending on experience.

Full‑time role, 40 hours per week. Shift rotation: 07:00‑16:00 / 08:00‑17:00 / 09:00‑18:00. 100% onsite based at our London Heathrow office (TW4 6ER
).

Applications will close on Tuesday 20th January 2026. Suitable candidates may be invited to interview prior to the closing date, and we reserve the right to close the vacancy early should we receive a sufficient number of applications.

This is a UK based role and the right to live and work in the UK will need to be established during the recruitment process. Please note we are not currently a Home Office visa sponsorship licence holder.

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care
, expertise and precision
; enabling our customers to retain absolute focus on research and development.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.