Senior Fulfillment Executive; Logistics)(NYC

Working days:
Mon - Fri

Working hours:

10am - 7pm

Location:

100% on-site in Manhattan

We are looking to hire an experienced logistics and shipping professional to join our NYC Office. You will be responsible for managing all incoming and outgoing shipments of diamonds and gemstones to and from the office, while ensuring smooth coordination with suppliers and customers. The main goal is to ensure that all shipments are handled accurately, securely, and with the shortest possible delay, while maintaining high standards of efficiency and reliability.

Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers  needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewelry industry.

We are bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition.

• Manage all incoming and outgoing shipments of diamonds and gemstones via courier partners and local hand deliveries.
• Create, track, and update shipments in the Nivoda platform, including generating labels and ensuring timely system updates.
• Liaise with suppliers and courier partners to ensure smooth and timely deliveries.
• Repack and forward orders accurately to the next destination with minimal delays.
• Process returns from customers, ensuring proper handling and documentation.
• Support customer support teams with shipping updates, urgent delivery requests, and related queries.
• Handle administrative tasks related to shipping and overall office operations.
• Contribute to process improvements for logistics and shipping efficiency within the NYC office.

• 1 - 2 years of hands-on experience working with luxury jewelry, fashion accessories, or high-value gemstones.
• Experience managing stock control of valuable, high-end products.
• Strong logistics background with familiarity in courier services, shipping processes, and tracking systems.
• Ability to thrive in a fast-paced environment while prioritizing high-value shipments and tasks with precision.
• Exceptional attention to detail, ensuring every item is handled with care and exacting standards.
• High level of professionalism, discretion, and integrity when managing valuable assets.
• Alignment with Nivoda’s company values, culture, and commitment to excellence.

• Experience in international shipping and customs for high-value luxury items.
• Prior work in luxury, fashion, or high-end jewelry operations.
• Familiarity with quality standards for precious stones and fine jewelry.
• Knowledge of courier service integrations and shipping software platforms.
• Strong organizational and process improvement skills in a fast-paced environment.
• Ability to mentor or support teammates in logistics and shipping best practices

• Ensure 100% of incoming and outgoing shipments are processed and tracked on time.
• Reduce average shipment processing time by 100% (eliminate delays) within 6 months.

• Maintain zero lost or damaged items in transit.
• Ensure 100% compliance with Nivoda’s quality and security standards.

• Identify and implement at least 2 process improvements per quarter to increase efficiency or accuracy in logistics.

• Opportunity to shape the future of a rapidly scaling marketplace
• Flexible, remote working arrangements
• Competitive base salary and bonus structure
• Generous holiday allowance
• The chance to make a significant impact in a fast-paced, dynamic industry