Isu Operative Level 1 - M25

About The Role

Balfour Beatty currently have an opportunity for an Incident Support Unit (ISU) Operative Level 1, to work on the M25, one of the busiest sections of road in the UK and one of the most important! As part of the Connect Plus Services business based in Leatherhead, you will be responsible for assisting in the efficient service delivery of the M25 DBFO Network by undertaking a wide range of incident response, hazard clearance, network maintenance and much more.

• Expected to work on a 4-on, 4-off shift pattern, rotating equally between 4 day shifts and 4 night shifts.
• Day shifts run from 06:00–18:00 and 07:00–19:00; night shifts run from 18:00–06:00 and 19:00–07:00, each including two 30‑minute breaks.
• Reasonable travel around the M25 network and between depots.
• Travel to meetings, training and works sites outside the normal operational area.
• Participation in out‑of‑hours call‑out rotas (e.g., winter maintenance).

• Provide the initial response and arrange specialist advice at the scene of road‑related incidents, hazards and collisions, acting in a bronze incident command capacity and working safely in accordance with CPS policies, method statements and risk assessments.
• Undertake activities as instructed to keep your area of responsibility maintained, including but not limited to cyclic maintenance, carriageway repairs, soft estate maintenance (e.g., grassland maintenance), street cleansing, litter picking, sign maintenance, safety fence repairs, boundary fence repairs and minor civil engineering or building tasks (e.g., headwall repair).
• Implement traffic management in line with CPS policies, method statements, risk assessments and industry standards.
• Provide accurate and legible written and verbal communication in the form of reports and records as required.
• Use mobile communication/data devices to accurately input data for record purposes and form reports.
• Undertake routine vehicle checks and maintain accurate and up‑to‑date driving records in line with legislation and CPS procedures.
• Take due care of CPS property, including tablets, vehicles and radios.
• Raise awareness of issues that may affect safe operation of the network and report them.
• Check that traffic management signs, equipment and materials are carried on vehicles in line with the current maintenance checklist and are in working order; restock and report defects as appropriate.
• Participate in the winter service rota as required.
• Attend training courses as required and maintain competencies.
• Live the Connect Plus Services values and ensure a relentless focus on zero harm.
• Support the delivery of CSUK’s sustainability activities.

• UK driving licence, minimum category C (LGV Class 2).
• CSCS Operative Card.

• UK driving licence, minimum category CE (LGV Class 1).
• Driver Qualification Card.
• 12AB for static temporary traffic management on high‑speed roads and APTR network.
• FISS card.
• Level 2 NVQ Certificate in highways maintenance.
• Traffic Management Foreman (TMF) qualification / Lead Traffic Management Operative (LTMO).

• Successfully pass the security check as part of the recruitment process.
• Successfully pass the annual driving licence check.
• Successfully pass a pre‑employment drug & alcohol test and further test upon request.
• Successfully pass the company’s health screening programme.

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects – developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working where roles allow.
• 25 days paid annual leave (pro rata).
• Family‑friendly policies including 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partner leave.
• Pension, share incentive plan, volunteering leave, recognition schemes and much more.

Connect Plus Services (CPS) brings together the collective strength of our parent companies – Balfour…