Service And Operations Associate

QH Distribution Vietnam is a member of QH Distribution Inc., established in San Diego, CA, with over 36 years of expertise in distribution, import, wholesale, and logistics. Serving more than 40 countries, we connect suppliers with customers worldwide, offering tailored solutions and support through offices in California, Mexico, Vietnam, and Malaysia.

• Liaise with Purchasing team to follow up on all incoming shipments.
• Coordinate warehouse team to allocate manpower resources for receiving plan
• Prepare dock receipts for arrival inbound shipments.
• Update shipment status in Odoo system.
• Arrange domestic pickup services and monitor delivery schedules.
• Execute B2B fulfillment for major retail chains (Target, Amazon, Walmart, etc.).
• Create sales orders and inventory transfer in Odoo system.
• Coordinate with carriers and handle all outbound delivery request

• Follow up and track import shipments arriving at U.S. ports
• Verify all relevant documents (commercial invoice, packing list, B/L, freight invoice).
• Liaise with customs brokers to ensure timely clearance.
• Manage export shipments from U.S. to global destinations in partnership with forwarders and carriers.
• Prepare and review export documentation to comply with international regulations.
• Schedule appointments with warehouses and coordinate inland transportation from port to warehouse.
• Record and update all international transactions in Odoo system.

• Daily file and archive scanned documents and photos
• Record warehouse labor time in the Odoo system.
• Execute the claims process with carriers (if any)
• Estimate required pallet quantities to pack outgoing cartons
• Prepare monthly operations, inventory and delivery cost report.
• Verify and reconcile monthly re-bill statements.

• Possess a University/College degree.
• At least 1 years of experience, with additional training provided by the company on specialized skills.
• Background in Logistics, Transportation, Distribution Warehouse, or a related field.
• Professional knowledge of 3PL, 4PL fulfillment and customer service, problem-solving .
• Experiences with ERP, Odoo, and EDI systems, and well‑handling communication with system supporters are a plus .
• Experience in inventory and distribution is a plus .
• Familiarity with SOPs and Guidelines .
• Ability to read, understand, and grasp the issues and accurately implement the requirements from partner service policies .
• Well, reading, writing skills, and meeting communication in English. Strong in independent working skills, careful, accurate, and logical .

• Salary:
  Negotiable based on experience and skills.
• Work arrangement:
  Hybrid – flexible work from home and office.
• Equipment:
  Laptop provided.
• Performance review:
  Twice per year.
• Benefits:
  Annual health check, year-end bonus, and annual travel opportunities.
• Environment:
  Work in an international, collaborative, fair, and dynamic team.
• Working hours:
  
  Monday to Friday, 8:00 AM – 12:00 PM and 1:30 PM – 5:30 PM or night shift.