Pool Maintenance Manager

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

Pool Manager is responsible for managing the swimming pools, splash pads, and other aquatics features/facilities and staff. This is a year-round full-time position and reports to the Facilities Manager.

• Administrative Duties
  • Train staff on policies from the lifeguard handbook
  • Complete required reports on a timely basis
  • Conduct classes and training for aquatics staff
  • Ensure all lifeguard certifications are current
  • Assist with scheduling staff, monitoring payroll, and maintaining compliance with labor budget
• Pool Maintenance Duties
  • Balance and maintain water chemistry, safely handle chemicals and ensure SDS are up to date
  • Oversee all operations of the Water Park including Swimming Lake, Splash Pad, Boats, Lifeguard Station, Pool, MLPS, Warming Tub, Hilltop Cabin Hot Tub
  • Ensure all water features circulation and filtration stay at proper rates
  • Conduct safety and maintenance inspections daily, documenting and fixing any issues
  • Resolve advanced issues through ordering, contracting and vendor relations
  • Vacuum pools and clean and maintain all areas of the aquatic facilities
  • Maintains all required reports and documentation for Northgate and government agency compliance
  • Perform daily maintenance tasks and repairs as needed
• Aquatics Duties
  • Oversee seasonal pool supervisor, lifeguards, and pool attendants
  • Maintains surveillance of guests in the facility; acts immediately and appropriately to secure the safety of guests in the event of an emergency
  • Provides emergency care and treatment as required until the arrival of emergency medical services
  • Ensures the safety of patrons of an aquatic facility by preventing and responding to emergencies
  • Performs various maintenance duties as directed to maintain a clean and safe facility
  • Comply with all aquatic facility rules and lifeguard handbook
• Other Essential Duties
  • Collaborate with park and home office departments
  • Respond to guest inquiries using the company’s service recovery guidelines
  • Utilize and learn reservation system for daily planning
  • Present professional appearance and attitude at all times, and maintains a high standard of customer service
  • Required to perform the same tasks as the individuals they supervise
  • Participate in other projects and activities as assigned

• Experience working in aquatics facilities maintenance
• CPO certified
• Electrical and plumbing knowledge
• Experience working in a waterpark setting preferred
• Thorough knowledge of tools
• Valid Lifeguard (CPR, AED, and first aid) certification, or willingness to obtain, is required
• Experience in customer service and hospitality preferred

• Basic computer skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
• Required to work early mornings, nights, weekends, and holidays

• Able to move up to 80 pounds
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, etc.
• Constant exposure to outside weather conditions

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.