Client Service Manager​/Swim Instructor

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Paid time off
• Training & development

Low Country Swim School, the #1 trusted swim school in Charleston, is seeking an experienced, highly organized Client Services Manager / Swim Instructor to join our leadership team.

Hybrid position: primarily remote with required on-site presence and in-water swim instruction as needed. Availability on Saturdays is required.

• Serve as administrative and operational support to upper management
• Oversee and manage client registrations, onboarding, and ongoing communication
• Act as the primary point of contact for families, answering phones, emails, and resolving concerns professionally
• Coordinate and manage instructor schedules to ensure smooth daily operations
• Maintain accurate records, schedules, and internal documentation
• Collaborate with Swim Instructors and leadership to support daily program success
• Assist with event coordination, including setup, organization, and distribution of information to families and staff
• Step in as a Swim Instructor as needed to maintain hands‑on knowledge when communicating with families
• Provide in‑water support and instruction when required (training provided if needed)
• Uphold and represent the mission, values, and standards of Low Country Swim School

• This role requires compliance with all workplace policies, including safety and conduct standards, particularly for in‑water instruction.
• All offers are contingent upon verification of identity, employment eligibility, and background checks as required.
• LCSS maintains a zero‑tolerance policy for harassment, discrimination, and unsafe behavior.
• This position may require physical activity, including lifting, bending, and extended time in water, and candidates must be able to perform these essential functions with or without accommodation.

• Prior administrative experience in a leadership, management, or executive‑support role
• Strong communication, organization, and decision‑making skills
• Ability to work independently in a remote environment
• Professional, confident presence with families, staff, and leadership
• Availability to work Saturdays
• Must have Swim Instruction Experience

• Experience in client services, operations, or service‑based organizations
• Swimming or aquatic experience
• Experience in event coordination or program management

• Leadership‑level role with direct collaboration with the Director of Operations and CEO/Founder
• Competitive salary with opportunity for growth
• Supportive, high‑energy, flip‑flop‑friendly culture
• Opportunity to make a meaningful impact in an inclusive, community‑focused organization

Flexible work from home options available.