Quality Lead

There's never been a better time to join the team at Blue Light Card.

Blue Light Card is expanding rapidly in the UK and Australia, and we have an exciting opportunity for an experienced Quality Lead to join our Technology department. You'll play a pivotal role in shaping the future of test engineering excellence across our organisation, leading a growing team and establishing the standards, processes, and automation capabilities that will ensure we deliver exceptional experiences to our members.

Reporting to the Senior Engineering Manager with a strategic dotted line to the Head of Engineering, you'll be responsible for transforming our testing practices and building a high-performing test engineering team. Our test team is still forming and upskilling, so you'll have the opportunity to shape the culture, develop talent, and implement modern automation practices from the ground up. If you're passionate about quality, thrive on building teams and processes, and want to make a real impact on the experience of the frontline communities we serve, this is the role for you.

Lead and develop the Test Engineering team through coaching, collaboration, accountability, and continuous improvement

Define and champion the organisation-wide test strategy, driving the transition from manual testing to scalable, robust automation

Embed quality practices across the delivery lifecycle by partnering with Engineering and Product teams and adopting shift-left testing approaches

Establish proactive defect prevention through monitoring, observability, early bug detection, and continuous testing in CI/CD pipelines

Improve member experience across Blue Light Card platforms by collaborating with Engineering and Member Services to translate insights and complaints into actionable quality improvements

Define, track, and communicate quality metrics and KPIs, providing clear visibility and enabling data-driven quality decisions

Proven experience as a Quality Lead / Test Lead / Test Manager, with a strong track record of building and leading high-performing test engineering teams

Deep expertise in defining test strategy and implementing modern automation frameworks, including hands-on experience with contemporary test tools and practices

Demonstrated success in transforming testing functions from manual approaches to mature, automation-led quality engineering

Strong coaching and mentoring capability, with experience in one-to-ones, constructive feedback, and supporting team well-being and professional growth

Extensive experience working in agile, cross-functional environments, embedding quality practices and collaborating effectively with Engineering, Product, and business stakeholders

Skilled in shift-left testing, CI/CD integration, production monitoring, and quality metrics, using data to drive continuous improvement and align quality initiatives with business goals

Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team, we aim to be flexible, but we aren’t able to offer fully remote working.

Hybrid working and flexible hours

Free parking and EV charging onsite at HQ

25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days

A company bonus scheme

Your own Blue Light Card and exclusive access to thousands of discounts

Great social events e.g., festive party, summer party, team socials, sports matches

Regular company-wide recognition events e.g. Monthly Light’s Up and The Shine awards

Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks)

Onsite gym at HQ (including access to free HIIT & stretch classes)

Strong learning and development culture

Enhanced parental leave and absence leave

Company funded private medical insurance

Employee assistance programme (including mental health support) and mental health first aiders