Lead Software Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Operating a global, always‑on platform requires clear signal and fast insight. As a Lead Frontend Engineer, you will set the technical direction for our observability UI dashboards, explorers, query builders, and alert workflows so engineers can make confident, real‑time decisions. You will lead complex projects, raise the bar on usability, performance, and accessibility, and mentor senior engineers. This position is an individual‑contributor role reporting to the Engineering Manager, Reliability Tooling.

• Lead the frontend technical strategy for observability surfaces (dashboards, traces/metrics/logs explorers, SLO burn‑rate views, service maps, alert & annotation flows), aligning UX, performance, and reliability goals

• Own complex projects end‑to‑end from design review and architectural decisions through delivery, rollout, and post‑launch iteration

• Establish patterns for state management, data fetching, error handling, and runtime resiliency

• Champion performance budgets and SLOs

• Collaborate with Product, SRE, and Telemetry Platform teams to shape requirements, APIs, and paved‑road UI components

• Expand and maintain shared components, design‑system alignment, documentation, and CI/CD checks to speed safe delivery

• Coach senior engineers, lead design reviews, and model best practices in testing, observability, and maintainability

• Participate in on‑call for the UI tier

Hybrid
:
Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

• 12+ years of professional frontend engineering experience building production web applications, including 3+ years leading projects or serving as a tech lead

• Experience with JavaScript/Type Script and a modern component framework (e.g., React)

• Experience delivering data‑intensive UIs (large time‑series sets, live updates, heavy filtering/search) with attention to performance and usability

• Experience with testing discipline (unit, integration, and end‑to‑end), code review rigor, and CI practices

• Excellent written and verbal communication; ability to drive clarity across engineering, product, and design

• Experience with React + Type Script at scale; comfort with server‑side integration patterns (e.g., Node.js/SSR) and API design (REST/Graph
  
  QL)

• Practical familiarity with data visualization libraries (e.g., D3, ECharts, Vega/VisX, Highcharts) and techniques (virtualization, canvas/WebGL rendering)

• Experience building for reliability and performance:
  Core Web Vitals, code splitting, error boundaries, retry/backoff, client‑side caching, and graceful offline/slow‑network behavior

• Experience with micro‑frontends or large‑scale modularization; design‑system tooling (e.g., Storybook)

• Exposure to observability concepts (metrics, logs, traces), query patterns (e.g., PromQL‑like or LogQL‑like experiences), and Open Telemetry‑informed UX

• Comfortable collaborating with distributed teams and mentoring senior engineers

Pay for this position is based on a number of factors including…