Tools Development Engineer at Docusign – San Francisco, CA,

• Tools Development Engineer at Docusign – San Francisco, CA, United States

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a key member of the Tools & Diagnostics team (part of the TVM Org), you’ll collaborate with stakeholders across Customer Success, Product Engineering, Support Operations, IT, and Observability to build and support high-performing applications and systems.

Your role includes developing and integrating tools—whether in-house or third-party—to improve scalability of systems, efficiency of teams and promote customer self-service. You will enhance internal systems to streamline Customer Success operations, and build self-service data and AI solutions that empower teams with custom tooling, AI Agents and analytics. Your work will directly impact the scalability, automation, and operational efficiency of Customer Success at Docusign.

This position is an individual contributor role reporting to the Sr. Manager, Tools and Diagnostics.

Responsibility

Write maintainable code in C#, .Net and other object-oriented languages

Write SQL/Kusto queries to combine data and build dashboards from multiple tables and views in the data warehouse

Automate unit/functional/regression testing, Continuous Integration/Delivery (using Playwright, NUnit or similar)

Address system issues impacting performance, scalability, and reliability

Adopt, enforce and enhance the use of tools, applications and processes for an efficient Agile development process (i.e., code management, code reviews etc.)

Influence architectural decisions, technology selection, design of scalable and sustainable solutions, and risk mitigation strategies impacting production systems and applications

Design, develop, test, and maintain data integrations leveraging web APIs

Innovate and Develop new internal/external solutions for the Customer Success Team and Broader Docusign Org

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

Basic

• BS degree in CS or EE or equivalent work experience.
• 5+ years professional experience in software development using object-oriented methodologies and design patterns in a .NET/C# environment or other object-oriented languages

Preferred

• Strong experience with Salesforce reporting and Salesforce API development
• Strong experience with Jira reporting and Jira API development
• Experience with Authentication and Authorization development (OKTA APIs)
• Experience with Azure data environments
• Experience with Grafana or other telemetry tools
• Experience writing complex performant queries using Kusto Query Language
• Experience with AI and ML Models

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington: $ – $ base salary

This role is also eligible for the following:

• Bonus:
  Sales personnel are eligible for variable…