Senior Engineering Manager, Delivery

Overview

About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada.

Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

The Team:

Upstart’s Offer Delivery (PLG) Team is focused on driving growth by deepening relationships with our existing users. Our vision is to create an always-available credit experience that continuously guarantees access to Upstart’s credit products for all users. Make credit access instant, predictable, and effortless through intelligent offer generation and merchandising that will engage our users with relevant, timely offers that enhance their financial journey.

Senior Engineering Manager role
:
As a Senior Engineering Manager at Upstart, you will play a crucial role in shaping how we drive user growth and engagement through intelligent targeting, strategic product recommendations, and best-in-class offer generation infrastructure that scales. You’ll be responsible for generating personalized offer experiences, enhancing out-of-funnel cross-sell strategies, advancing our offer orchestration infra, optimizing cost, and closely working with our ML team to produce better outcomes for our users.

Your work will directly contribute to growing our existing and newer products, increasing customer lifetime value and helping more users access the right financial products at the right time.

• Define and implement an engineering roadmap that supports intelligent and personalized offer and product recommendations to our user base
• Work with cross functional partners including Product Managers, Product Marketing Managers, and Research Scientists to make this a highly impactful program
• Lead, coach, and develop a high-performing engineering team directly
  , focused on providing high quality solutions and incrementally enhance systems with each pull request.
• Leverage experimentation and data-driven insights to refine growth strategies, optimizing user engagement and conversion through continuous testing, iteration, and personalization.
• Create a best-in-class offer generation infrastructure that scales with our user base and all Upstart products.

• Bachelor's degree in Computer Science, Engineering, or a related field
• 8+ years of experience in software development with a minimum of 3 years managing a team directly
• Experience leading product oriented teams with quantifiable user impact
• Ability to convey complex technical information to a variety of audiences

• Experience with growth engineering product stacks (Optimizations, Experimentation, Personalization, Recommendation Systems, etc)
• Experience working on a product with marketplace dynamics
• Proven track record of leading and growing engineering teams
• Success in driving initiatives spanning multiple teams across organizations
• Skilled in scaling systems in both a technical and organizational capacity

This role…