Senior Software Engineer, Platform Engineering Remote

About the job

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

Join the Deployment Orchestration team under Platform Engineering as our next Software Engineer.

This position is needed to augment the Deployment Orchestration team, focusing on providing product teams at Twilio a safe, secure, and automated path to production by focusing on progressive rollout strategies and robust guardrails, ensuring that software engineers can deploy frequently without compromising on stability or security.

In the short term, the team is building a new unified deployment orchestrator to support automated deployments across environments and regions leveraging standard pipelines and tests, while simultaneously consolidating and modernizing existing solutions across multiple compute targets such as AWS EC2 VMs and EKS clusters.

• Develop, test, and deploy code and configuration to support internal deployment tooling infrastructure
• Write tickets, spikes, and runbooks for the team, as well as internal product documentation for Twilio
• Operationalize Harness as a unified deployment platform, supporting standardized pipeline templates
• Own and operate a mix of industry standard and Twilio bespoke deployment orchestration tooling
• Support product engineering teams with migrations and debugging of deployment pipeline failures
• Ensure system uptime by participating in a 24x7 weekly oncall rotation alongside the rest of the team

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 5+ years of full-time job experience in a software engineering role on a platform engineering team
• Ability to work in an async software development environment leveraging Git Hub, Jira, Slack, and Zoom
• Proficiency in any/all of the following programming languages:
  Go, Java, Python
  , Terraform, YAML, Bash
• Experience with Kubernetes Git Ops deployments, including Argo CD, Argo Rollouts, and Argo Workflows
• Experience developing in an AWS cloud environment
  , with a focus on EC2, EKS, ASG, Aurora, and IAM
• Experience with SaaS and open source observability tools, such as Datadog, Grafana, and Prometheus
• Familiarity with SaaS CI/CD tooling including but not limited to Harness, Buildkite, and Terraform Cloud
• Fluency with AI platforms such as Claude, ChatGPT, and/or Copilot to accelerate software development

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400
• Based in New York, New Jersey, Washington State, or California ( outside of the San Francisco Bay area…