Sr. Manager, DevOps Engineering

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).

We are seeking an experienced Engineering Manager to lead our Developer Platform and Infrastructure team. In this role, you will oversee a team of talented software engineers responsible for the design, implementation, and optimization of our core development infrastructure. This team builds the foundational systems that power our engineering organization, ensuring our developers have the tools, platforms, and environments they need to deliver high‑quality software quickly and reliably.

You will work closely with engineering teams across the company to architect solutions that enhance developer productivity, improve CI/CD capabilities, and streamline workflows. With a focus on reliability, security, and performance, you will help shape the technical direction of our platform while fostering a culture of collaboration, innovation, and engineering excellence.

This position is a people manager role reporting to the Director, Software Engineering.

• Lead, mentor, and grow a team of software engineers focused on developer platform and infrastructure
• Drive the design, development, and optimization of core systems that support build, test, deployment, and developer productivity
• Partner with architects and engineering leaders to identify developer and infrastructure needs while setting technical priorities
• Champion reliability, scalability, and security best practices in all platform services
• Oversee CI/CD improvements to accelerate release cycles and reduce friction in the development process
• Collaborate across teams to ensure platform solutions meet the evolving needs of the engineering organization
• Foster a culture of innovation, ownership, and continuous improvement

Hybrid:
Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

• 8+ years of combined software development and management experience across at least 3 different languages
• 8+ years of hands‑on software development as an individual contributor
• Experience implementing Dev Ops practices and tools, including monitoring, logging, and alerting, with a focus on reliability and resilience
• Experience with CI/CD pipelines (e.g., Azure Dev Ops, Git Hub Actions), containerization (e.g., Docker, Kubernetes), and infrastructure as code (e.g., Terraform, Ansible)
• Experience in test‑driven development techniques via nUnit, xUnit, MsTest and other unit testing frameworks
• Experience with security best practices and compliance standards for infrastructure and application deployment

• Excellent problem‑solving skills, with the ability to troubleshoot complex systems and collaborate effectively in a fast‑paced environment
• Strong people management skills, including coaching, mentoring, and leading technical teams
• Experience in developing developer‑facing front‑end applications
• Familiarity with cloud technologies (Terraform, Ansible, etc.) and cloud stacks (Azure, AWS, GCP)
• Ability and desire to move across technology stacks fluently and easily
• Experience with on‑call rotations, demonstrating the ability to effectively troubleshoot and resolve critical production issues under pressure, ensuring system stability and minimal downtime

Pay for this position is based on a number of factors including geographic location and may vary depending on job‑related knowledge, skills, and experience.

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