Senior Software Engineer - Customer Experience Platform

Employer Industry: Travel Technology

• Opportunity to work with cutting-edge technology in the travel industry
• Competitive salary with potential for performance bonuses
• Opportunity for career advancement and growth within the organization
• Flexible remote work options available
• Collaborative and innovative work environment
• Direct impact on enhancing customer experiences for millions of travelers

• Design, build, and improve backend and full-stack systems for HTS Assist and customer self-serve flows
• Develop scalable APIs, microservices, and orchestration logic for complex post-booking journeys
• Collaborate with product, design, AI, and operations teams to enhance customer and agent experiences
• Integrate with external systems to support both internal use cases and partner deployments
• Own features from technical design through implementation, testing, and monitoring

• 3+ years of experience in software engineering, focusing on large-scale distributed systems or customer-facing applications
• Strong technical background in frontend and backend development, distributed systems, APIs, and cloud infrastructure
• Experience designing and maintaining RESTful APIs, microservices, or event-driven systems
• Proficiency with databases (Postgre
  
  SQL, MySQL, No
  
  SQL) and cloud platforms (AWS, GCP, or similar)
• Strong communication skills and ability to collaborate with cross-functional teams

• Experience with conversational AI, LLM orchestration, or automation systems
• Background in building customer service, CRM, telephony, or workflow automation tools
• Familiarity with React, Type Script, or modern frontend frameworks for full-stack contributions
• Experience integrating with external systems such as telephony APIs or payment gateways
• Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus