Software Developer Engineer

What you can expect

As a Software Engineer on the Zoom Contact Center team, you will join a fast-paced, collaborative environment. This team of eight builds backend services for a key revenue-accelerating product. You will be vital, not just for building features, but also for being a gatekeeper of quality for the platform.

Zoom Contact Center is Zoom’s next-generation cloud-based customer engagement platform. We provide intelligent, scalable, and real-time communication solutions for enterprises of all sizes. Our mission is to build a seamless experience that empowers support and sales teams to better serve customers—through voice, video, chat, and beyond.

As a member of the backend engineering team, you will work on high-availability microservices that are the foundation of Zoom Contact Center. You will be part of a fast-paced, collaborative environment focused on clean architecture, system reliability, and performance at scale.

• Designing and implementing scalable, secure, and reliable backend services using Java and Spring Boot
• Working closely with cross-functional teams to translate business requirements into technical solutions and deliver high-quality features to customers.
• Owning and optimizing critical service components across databases and messaging layers.
• Build and maintain integrations with storage and search systems including MySQL, Dynamo
  
  DB, Redis, Mongo
  
  DB, and Elasticsearch.
• Implementing and improving monitoring, logging, and alerting to ensure system health, availability, and observability.
• Participating in on-call rotations, proactively respond to production incidents, and drive root cause analysis and long-term fixes.
• Triaging customer issues and contribute to long-term platform quality and performance.
• Supporting CI/CD pipelines, automate tests, and ensure production system health and stability and participating in system design reviews, code reviews, and technical deep dives.

• Have BS or MS in Computer Science, Engineering, or related field (or equivalent practical experience)
• 5+ years of software engineering experience building large-scale distributed systems.
• Demonstrate excellent programming skills in Java, with solid experience in Spring Boot framework.
• Possess solid understanding of relational and No
  
  SQL databases, especially MySQL, Dynamo
  
  DB, Redis, Mongo
  
  DB, and Elasticsearch
• Have experience designing and maintaining RESTful APIs and backend microservices.
• Need to be familiar with performance optimization, multithreading, caching strategies, and scalability techniques. Also have clear communication and collaboration skills with a focus on practical execution.
• Have to be comfortable with CI/CD, containerization, and cloud-native development (e.g., AWS ECS, S3, Elastic Cache)

Minimum: $98,900.00

Maximum: $

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note:

Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date: 01/19/26

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

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