Software Engineer, Data Platform

What you can expect

Zoom's Customer eXperience (CX) Systems Engineering team is looking for an experienced and highly technical Data Platform Software Engineer to architect and implement comprehensive data warehouse solutions. The ideal candidate will possess strong expertise in data ingestion processes, API development, and building scalable data platforms. This position requires a highly driven self-starter with a "can-do" attitude who will take ownership of projects to deliver measurable value to key business stakeholders.

Zoom’s Customer eXperience (CX) Systems Engineering team is responsible for designing, implementing, and maintaining platforms that enable efficient customer support through both virtual and live agent channels. This includes ownership of omni-channel contact center solutions (Zoom Contact Center), support ticketing systems (Service Now), and customer service automation platforms.

• 6+ years of hands‑on experience in software development.
• Proficiency in Python and at least one compiled language (Java, C++, Go, etc).
• Strong experience with building and deploying end‑to‑end data products with a focus on authentication protocols, security best practices, and scalability.
• Familiarity with AWS and distributed architectures.
• Experience with Snowflake, Airflow and Data Engineering Pipelines.
• Experience with modern web frameworks such as Django, Flask, FastAPI (Python) or Spring Boot (Java).
• Expertise in API architecture and development (REST, Graph
  
  QL etc).
• Experience with authentication and authorization protocols (OAuth, JWT, SAML, etc).
• Experience with building CI/CD pipelines, preferably Jenkins.
• Experience with containerization technologies (Docker and Kubernetes).
• Experience with automated software testing (unit tests, integration tests, mocks etc).
• Experience with frontend frameworks such as React, Vue.js, or Angular for building web applications.

• Architect and implement comprehensive data warehouse solutions from inception, adhering to industry best practices and scalability standards to help solve complex business problems while providing a single source of data from the many systems CX teams utilize.
• Demonstrate agility in adapting and understanding complex and evolving data sources while maintaining accurate reporting and data ingestion.
• Design and implement data ingestion processes from multiple sources with advanced techniques to ensure data consistency, reliability, accuracy, and high availability across the enterprise ecosystem.
• Partner with engineers, data scientists and data analysts to implement and leverage Zoom’s CX data platform to design, guide and build new applications to serve the business.
• Design, develop, and maintain APIs for diverse use cases with appropriate access controls.
• Partner with AI developers to support the data needs to enable the implementation of complex AI features.
• Enhance Zoom’s CX Systems Data platform—understand the potential of emerging features of critical platforms, recommend upgrades, manage and deliver data‑driven applications and services.

• Experience with MLOps workflows for deploying and scaling ML models.
• Familiarity with big data technologies such as Hadoop, Spark, or No
  
  SQL databases.
• Familiarity with UI JavaScript frameworks and building web applications.
• Familiarity with GenAI design patterns (RAG, Agentic AI, LLM automation).

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description/posting.

As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. Click Learn for more information.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better…