M365 Copilot Studio Engineer

M365 Copilot Studio Engineer

Zurich North America is hiring a M365 Copilot Studio Engineer to work in a hybrid schedule out of our Schaumburg North America headquarters.

Responsible for designing, building, and optimizing intelligent copilots using Microsoft Copilot Studio. This role blends engineering expertise with a user‑centric design philosophy to deliver scalable, secure, and high‑performing AI assistants that enhance productivity and decision making.

• Familiarity with the Microsoft 365 Copilot ecosystem holistically
• Experience with low‑code development (Power Platform)
• Understanding of AI orchestration and data integration
• Apply prompt engineering and RAG techniques to improve contextual accuracy
• Develop CI/CD pipelines for agent deployment and updates
• Create telemetry dashboards and alerting mechanisms for proactive issue resolution
• Knowledge of governance, compliance, and security in enterprise environments
• Design conversation flows and intents based on desired solutions and outcomes
• Develop custom actions to extend agent functionality
• Implement modular design philosophy with agent‑to‑agent workflows to support reusability
• Collaborate with UX designers or apply principles to ensure an intuitive user experience
• Prototype and test agent interactions for usability and effectiveness and measure user feedback
• Apply Zurich standard AI principles to architecture and design
• Conduct appropriate reviews, unit testing, and user testing
• Implement data logging for observability and diagnostics
• Maintain documentation for architecture, flows, and configurations
• Ensure compliance with privacy and security teams and ensure resiliency
• Work with junior engineers and designers in ZCC MX team to iteratively develop solutions
• Engage stakeholders to gather requirements and refine use cases
• Analyze user feedback and system data to improve agent experience
• Stay current with Copilot product developments and releases and continuously improve products
• Contribute to user education and adoption throughout the development and deployment lifecycle

• Bachelor’s Degree and 7 or more years of experience in the Application Design and Development area OR
• High School Diploma or Equivalent and 9 or more years of experience in the Application Design and Development area

• Experience integrating Copilot studio with enterprise systems, APIs, and data sources
• Strong collaboration skills with local and global product managers, business analysts, UX designers, and business leaders
• Experience designing, developing, and implementing Copilot agentic solutions across ZNA business units
• Experience maintaining all appropriate security, governance/compliance, and ethical expectations
• Experience improving technology through an agile approach
• Insurance or financial services background
• Strong communication skills
• Strong problem‑solving and analytical skills

Location(s): AM – Schaumburg (Chicago area)

Remote Working:
Hybrid

Schedule:

Full Time

Employment Sponsorship Offered:
Yes

Seniority level:
Mid‑Senior level

Job Function:
Design, Art/Creative, and Information Technology

Industry: Insurance

Pay range: $ – $ (short‑term incentive bonus eligibility 15%)

Benefits:
We offer competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards here.

Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.