Customer Solutions Engineer - Remote in Americas

Wunder Graph is growing fast, and we're on a mission to redefine how companies leverage Graph

QL Federation  North Star is to enable collaboration across small and large organizations, leveraging APIs as the backbone of business growth.

Mega trends like AI need data, and data must flow from service to service and from agent to agent. Data flows rely on APIs, which need a shared schema across all stakeholders to avoid chaos. Wunder Graph builds the foundation to enable this.

Making this look easy for customers means solving hard technical problems, which is why we’re looking for people who can help us grow and build cutting‑edge technology. If you want to make an impact, have your voice heard, and work in a no‑BS organization to get stuff done, look no further and apply today!

As a Customer Solutions Engineer, you will combine your technical expertise with a customer‑first mindset to help customers unlock the full potential of Wunder Graph Cosmo. You’ll serve as a bridge between our engineering team and customers, ensuring they get the most out of our platform while contributing to product improvement.

We are looking for someone with 5+ years of professional experience as a software engineer focused on building complete solutions, preferably using Go and Node.js.

• Support customers with technical troubleshooting and best practices for Graph
  
  QL Federation
• Guide customers through onboarding, implementation, and optimization of Cosmo
• Collaborate with customers to address issues such as misconfigurations (e.g., Data Dog setups) and API integration challenges

• Dive into our stack (Type Script, React, Go) to fix UI bugs, address customer‑facing requests, and contribute to the product
• Learn and apply key concepts like federation architecture and router implementation
• Translate customer feedback into actionable feature requests and product improvements
• Work alongside our core engineering team to maintain a seamless flow between product development and customer success
• Contribute to building internal processes that scale support without creating bottlenecks

• 5+ years of professional experience as a software engineer focused on building complete solutions
• Proficiency in both frontend and backend development, preferably using Go and Node.js
• Strong skills in Type Script and React (must have)
• Familiarity with Graph
  
  QL and API concepts (REST, gRPC, SOAP)
• Bonus:
  Experience with open‑source software

• You love understanding complex systems, even if that means diving deep into new topics like Graph
  
  QL Federation or API orchestration
• "Jack of all trades" personality: curious, adaptable, and excited to learn the breadth of our stack

• Strong communication skills to explain technical concepts clearly to both engineers and non‑engineers
• Desire to help customers succeed while balancing hands‑on engineering responsibilities

• You thrive in remote teams and enjoy working closely with engineering and customer‑facing teams
• You’re a self‑starter who knows how to prioritize tasks and doesn’t need hand‑holding

• Customers feel supported, educated, and successful in implementing Graph
  
  QL Federation with Cosmo
• You’ve developed a strong foundation in Wunder Graph’s stack, solving customer issues efficiently and contributing to product improvements
• Customers renew and expand their use of Cosmo, thanks to your technical expertise and guidance
• Your teammates appreciate your collaborative spirit, and you help ease bottlenecks in engineering support

• Lean and Fast‑Paced:
  Minimum overhead, maximum impact
• Growth Opportunity:
  Be part of a small, nimble team where you can make a big difference
• Hardware of Choice:
  Pick your preferred work setup
• Remote‑First Culture:
  Work from anywhere, with a team that knows how to collaborate globally
• Competitive Compensation:
  We value your contributions and provide rewards accordingly
• Quarterly Team Retreats:
  Connect with teammates in person across the globe
• Discretionary PTO:
  Flexibility to take time off when needed

• 30‑minute intro call with our COO wearing his HR hat
• 30‑minute intro with our CTO, receiving a small project / programming task (1‑2 h effort) in the form of a contribution to our open‑source project
• Complete the assignment on your own time and review together with the CTO
• Meet the other founders
• Culture fit call with team members
• Offer

We’re usually hiring through Deel as our Employer of Record, except for Germany where we’re hiring directly.

If you’re ready to work on cutting‑edge tech, solve meaningful challenges, and grow as a software engineer, apply now and join us in shaping the future of APIs!

Does this align with your vision? Let me know if there are any tweaks you'd like to make!

We’re looking forward to your application so we can grow together!