Caseworker, Social Work

We have an exciting opportunity for a Caseworker to join the team in the Thames Valley. This role is available on a fixed‑term basis until 31/03/2027 and may be full‑time or part‑time. Please state your preferred number of working hours on your application.

Due to the role’s requirements you will need to reside within Oxfordshire, Berkshire or Buckinghamshire. If you are willing to relocate, please advise this in your application.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? If you have resilience, adaptability and can work effectively with a focus on customer service and care, we’d love to hear from you.

Area of Business Operations

Location or Function Thames Valley

Full Time/Part Time Full time

Hours per week 37.5

Work schedule Monday – Friday 9am – 5pm (Part‑time hours will be considered)

Basic Salary 26,830.20 per annum

Allowances Home Working

Contract type Fixed Term

DBS required? Enhanced

End date (if fixed term) 31/03/2027

Police vetting required? No

Closing Date 08/04/2026

6609

• Flexible Working Options
  :
  Including hybrid working.
• Generous Annual Leave
  : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave
  :
  An extra day off for your birthday.
• Pension Plan
  : 5% employer contribution.
• Enhanced Allowances
  :
  Enhanced sick pay, maternity and paternity payments.
• Exclusive Discounts
  :
  High Street, retail, holiday, gym, entertainment and leisure discounts.
• Financial Wellbeing
  :
  Access to our financial wellbeing hub and salary‑deducted finance.
• Wellbeing Support
  :
  Employee assistance programme and wellbeing support.
• Inclusive Networks
  :
  Access to EDI networks and colleague cafes.
• Sustainable Travel
  :
  Cycle to work scheme and season ticket loans.
• Career Development
  :
  Ongoing training and support with opportunities for career progression.

As a Caseworker you will join a passionate and committed team that provides high‑quality bespoke support to our service users. We deliver exceptional trauma‑informed advocacy and support and expect you to facilitate positive change with vulnerability focus.

Once in post you will benefit from a mandatory comprehensive training programme that builds on your existing skills and prepares you for the role.

You will be based in the Thames Valley. The role is home‑based, but you will be expected to travel within the region to attend team meetings and in‑person supervision sessions.

A driving licence and vehicle access are considered essential. If you are unable to drive due to a disability, please indicate this in your application so we can explore alternative arrangements.

You will showcase resilience and adaptability, understand professional boundaries, possess strong listening skills and empathy, manage a busy caseload and demonstrate excellent organisational skills essential for handling a demanding, diverse workload. As a fully trained Caseworker you will be responsible for managing your own complex caseload to the highest quality standards.

• Understanding of the impact of crime on victims.
• Effective verbal and written communication skills.
• Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi‑agency setting(s).
• Ability to balance competing needs and priorities.
• Ability to work independently and as part of a team.
• High level of personal resilience and experience of managing a complex caseload.
• A successful track record of building effective working relationships across internal and external stakeholders.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults. Background checks and Disclosed Barring Service checks may be required.

We are proud to celebrate diversity and create a workplace where everyone feels…