Social Media Community Manager & Moderator - Japanese

Where

Remote

Freelance

Join Us at Social Element! Founded 24 years ago, we are a leading global, full‑service social media agency on a mission to make social better for everyone. We create unskippable content, make scrolling safer, build stronger connections, and make a huge impact.

We have an exciting new opportunity with a leading non‑profit organisation in the travel and tourism industry. Leverage your talent for all things California—its stunning landscapes, vibrant cities, and unique culture—and inspire travellers from around the world to discover the magic of the Golden State.

We are looking for a native‑level Japanese Social Media Community Manager & Moderator to engage the audience, maintain brand tone, and foster a secure, inclusive community.

• Interact with audiences in Japanese across Tik Tok, Instagram, and Facebook, responding to inquiries and comments with timely, professional, brand‑aligned communication.
• Moderate discussions to ensure a welcoming, judgement‑free environment and keep feeds safe and inclusive.
• Collaborate with cross‑functional teams, using English for internal communication and documentation.
• Support the brand’s mission by creating vibrant, engaging conversations in the Japanese market.

Mixed flexibility across weekdays, evenings, and weekends to cover all project hours. Availability required on Monday, Friday, Saturday, and Sunday, with non‑negotiable shift times: moderation 12pm‑1pm (UK time) and community management 3pm (UK time). Approximately 8 hours per week.

Social Element prioritises child safety. All candidates must agree to a criminal background check and provide two professional referees at acceptance of the offer.

• Excellent Japanese language knowledge – superb writing skills in Japanese.
• Advanced English skills – necessary for training and collaboration.
• Background in engagement, social customer care, or community management at a brand or digital agency.
• Social media expertise – experience with Facebook, Twitter, Instagram, Pinterest, Tik Tok, Linked In, and/or You Tube and awareness of their audiences.
• Comfort with digital tools such as Sprinklr, Social Sprout, scheduling tools, and Google Chat.
• Some cultural knowledge of California and interest in the brand’s offerings.
• Self‑motivated, structured remote worker with high productivity and efficiency.

We operate a BYOD policy. Your PC must meet the following requirements:

• Operating system – Windows 11 or macOS Ventura (13) or higher, with admin credentials.
• Minimum 8 GB RAM (16 GB recommended).
• Secure, home‑based broadband with minimum 20 Mbps download / 1 Mbps upload (recommended 50 Mbps / 5 Mbps).
• 40 GB available storage (SSD recommended).
• Webcam and headset.
• Android or iOS device for 2FA.
• Chromebook, Linux, and Cloud VMs are not supported; if you need to run a local VM, submit specs and plan.
• Touchscreen monitor without a keyboard and mouse is not allowed.
• Facebook account if required for the project.

• Online assessment.
• Behavioural interview with a Talent Team member.

Upload your resume and a cover letter (or a link to a cover letter video). Include the following details:

• Personal/professional experience related to this work.
• Reasons for wanting to join Social Element.

We are excited to receive your application! ❤️