Child Support Specialist - Office of Child Support

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan.

For all cases covered under Title IV-D of the Social Security Act, the Case Management Child Support Specialist opens and initiates cases, investigates to determine the correct legal action necessary to secure child support and continues action through to the entry of a child support order or closure of the IV-D case. This includes interviewing custodial parents receiving public assistance, locating absent parents, establishing paternity and initiating referrals for legal actions to the local Prosecuting Attorney or Friend of the Court Agency.

The Child Support Specialist acts as a liaison between the local MDHHS office, PA, and FOC in matters pertaining to child support.

• Apply for this position online via NEOGOV; click on Apply in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• Provide relevant experience and/or education referred to in supplemental questions must be documented in resume, transcript and/or application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• Attach a cover letter.
• If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Failure to complete any of the above items may result in your application not being considered.

Possession of a bachelor's degree with at least 30 semester (45 term) credits in one or a combination of the following human service areas: social welfare, social work, sociology, psychology, family ecology, family life education, community services, family and child development, guidance and counseling, criminal justice, gerontology, special education, or education of individuals with exceptionalities.

Three years of professional experience involving child support collection actions equivalent to a Child Support Specialist, including one year equivalent to a Child Support Specialist P11.

Possession of a bachelor's degree in any major and at least four years of professional case management experience in the Title IV-D child support program (including Friend of the Court, Prosecuting Attorney's Office, and the State Disbursement Unit) may be substituted for the education and experience requirements.

There are 2 positions available. The physical location of one position is remote.

The second position is a hybrid position, reporting to the Kalamazoo MDHHS office twice per week. Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview. Employees will be provided computers to perform state work. Phones may also be provided for necessary communications.

If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:

• A secure work location that allows privacy and prevents distractions.
• A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
• Suitable lighting, furniture, and utilities.

Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.

Departments reserve the right to close postings prior to the closing date based on the volume of applications received.

For information about this specific position, please email MDHHSVacancies. Please reference the job posting number in subject line.

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