Dining Specialist – Velocity Black; Remote

Dining Specialist – Velocity Black (Remote)

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It’s concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas — and are routinely recognized as one of the best companies to work for.

We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high‑value‑add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level

We are looking for someone passionate about the restaurant industry with extremely strong existing knowledge and relationships with some of the best restaurants in the major US markets. The ideal candidate will be an energetic relationship builder and have great knowledge and connections in the restaurant scene.

• Communicating with clients, restaurants, and team members to deliver primetime reservations at the best restaurants in major US markets
• Sourcing ideas for content to submit to our content team on a weekly basis
• Develop new relationships with restaurants and nightlife venues in major US markets

• Experience working with high net worth clients
• Strong knowledge of the major US markets dining industry
• Strong existing relationships with top‑tier restaurants
• Experience building relationships and partnerships with dining and nightlife venues
• Entrepreneurial, problem‑solving attitude
• Excellent, clear, and effective verbal and written communication skills
• Experience working in a collaborative and transparent environment
• Ability to work in high‑pressure environment with tight deadlines
• Flexible working hours – available to work on evenings and weekends

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Luxury hospitality experience
• At least 1 year of experience within the dining industry

• 2 years of fine dining hospitality experience in major US markets

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $56,800 – $64,800 for Premium Customer Agent I

Richmond, VA: $56,800 – $64,800 for Premium Customer Agent I

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely…