Housing Officer - Housing

About the Role

Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire. We are looking for a Supported Housing Officer to join our team.

"Although it might be a challenging role at times, it is so rewarding and a privilege to be part of people's life's journey. If you'd like to make a difference in your career and others' lives, this role is for you. Elim is a supportive organisation with a great sense of community and fairness. I have felt so encouraged and supported since the minute I started."

• Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures.
• Work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development.
• Effectively deliver personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit and budgeting advice to ensure income is maximised for preparation of when moving on to independent living.
• Keep customers first and effectively manage all aspects of housing services such as rent and service charge monitoring and safeguarding.
• Use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes.
• Maintain accurate and up-to-date records using common Microsoft Office packages (Excel, Word, Outlook) and other systems and software.

• Excellent communication skills, with the ability to communicate at all levels both orally and in writing, tailoring to individual need when required.
• Ability to work in partnership with multiple agencies, including statutory agencies, to improve outcomes for those receiving our services.
• Empathy with the causes of homelessness for vulnerable parents and the barriers they face.
• Ability to identify and raise the aspirations of those receiving our services, encouraging education, training and employment.
• Experience in the housing sector and knowledge of relevant legislation and best practice.

• 25 days annual holiday rising to 30 days.
• Paid day off for your birthday each year.
• Access to training and career development through Elim Skills Academy.
• Company pension.
• Life Assurance.
• Annual bonus.
• Health cash plan, which includes discounts to a wide range of shops and services.
• Free onsite car parking.
• Ability to work from home on occasion to complete training and admin.

For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us.

Elim Colleague Phoenix Place is a low level, level 4 service within pathway 3 – Womens pathway. We house a total of 55 residents (30 single women and 25 mothers and babies). We provide housing related support that focuses on preparing individuals to live and contribute out in the community.