Housing Officer, Social Work

Job Overview

We're seeking an experienced Housing Officer to support our Social Housing client on a maternity cover contract until the end of August in St Helens. This is a hybrid role, with 2–3 days on the patch per week, mixing office and home work.

• Manage a patch of properties and deliver high‑quality tenancy and neighbourhood services.
• Carry out a range of visits, including viewings, audits, exchange inspections, reviews and attending evictions.
• Handle mutual exchanges, abandonments, unauthorised occupation (including subletting), tenancy fraud and failures to allow access.
• Triage all new ASB and tenancy breach cases and manage your own caseload of low/medium level cases in liaison with Enforcement Officers.
• Identify customers at risk of tenancy failure, implement early interventions, signpost to external agencies and support tenancy sustainment.
• Prepare and serve notices for breaches of tenancy where required; carry out estate walk‑abouts, ensuring neighbourhoods remain clean, safe and well‑maintained.

• Strong background in housing, tenancy and estate management, with good knowledge of social housing legislation, framework and best practice.
• Experience of managing ASB and nuisance cases.
• Experience of supporting tenants with low/medium support needs and ability to offer practical tenancy sustainment advice.
• Driving licence with access to own vehicle and valid business insurance.

• Weekly pay; competitive hourly rates.
• Option to be paid PAYE or Umbrella.
• Mileage reimbursement.
• Hybrid working.

If you're interested in this role, click 'apply now' to forward an up‑to‑date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.