Residential and Family Support Specialist

Overview

Mountain Home is seeking a Residential and Family Support Specialist (R-FSS) to help ensure Mountain Home’s Residential Department is a safe, stable, and nurturing environment for young mothers and their children. The R-FSS provides hands-on, interactive support for young mothers and their children living in Mountain Home’s residential program. This position combines direct client care, skill-building, and family support. The R-FSS models healthy routines and relationships while ensuring a safe, stable, and nurturing environment for residents.

Our ideal R-FSS will work alongside clinical staff and Resident Care Coordinators to promote family wellness, emotional regulation, and independent living skills. The R-FSS will provide direct support in daily routines, such as morning and evening transitions, mealtime, and household tasks, while maintaining professional boundaries and trauma-informed care practices. This position is also required to attend the Residential Weekly Meetings that occur on Tuesdays from 9:00am to 10:15am that you will be expected to attend in person or virtually.

• Direct Support & Family Coaching
• Residential Safety & Structure
• Collaboration & Communication
• Program Participation & Professionalism

• Experience working with young families, parents, or children in home-based or residential settings.
• Knowledge of trauma-informed and strengths-based approaches.
• Ability to model and reinforce healthy boundaries and emotional regulation.
• Effective communication and documentation skills.
• Strong interpersonal and problem-solving skills with a collaborative mindset.
• Ability to maintain calm and professionalism in high-stress situations.
• Competency in using Microsoft Office, Google Suite, and EHR systems.
• Must maintain confidentiality in compliance with HIPAA standards.
• Valid driver’s license and ability to pass background checks.
• Deep understanding of family systems and human development.
• Compassion balanced with consistency and accountability.
• Ability to assess family strengths and implement practical, skill-based interventions.
• Flexibility, adaptability, and strong time-management skills.
• Commitment to equity, inclusion, and culturally responsive care.

• Bachelor’s degree in Human Services, Social Work, Early Childhood, Psychology, or a related field; or equivalent combination of education and experience.

R-FSS’s are responsible for the following:

• Direct Support & Family Coaching
• Residential Safety & Structure
• Collaboration & Communication
• Program Participation & Professionalism

What Else You Should Know

Mountain Home is a 501(c)3 nonprofit based in Missoula whose mission is to provide a safe home and nurturing community where young mothers discover their strengths, and children thrive. Since 2000, we have built an effective, holistic model of care that integrates supportive housing, mental health care, employment and education support, trauma-informed childcare, and more. We work closely with young families, donors, and community partners to build brighter futures, two generations at a time.

Mountain Home is an equal opportunity employer and we value having staff who come from communities of diverse perspectives and may or may not have lived experience.

All offers of employment at Mountain Home are contingent upon clear results of a thorough background check. The following factors will be considered for applicants with a criminal and/or less-than-ideal driving history:

• The nature of the conduct/behavior and its relationship to the position
• The recency of and circumstances surrounding the conduct/behavior
• The age of an individual at the time of the conduct/behavior
• Societal/cultural conditions that may have contributed to the conduct/behavior
• The probability that an individual will continue the conduct/behavior
• The individual’s commitment to rehabilitation and changing the behavior