Bilingual Case Manager; Mandarin & English - Innovative Senior Center

Bilingual Case Manager (Mandarin & English) - Innovative Senior Center at Selfhelp Community Services

Provided case assistance to members, which included naturalization counseling, securing benefits and entitlements, and making appropriate referrals to community providers. Collaborated with other staff members on the Saturday program and maintained member updates within the DFTA VIVE database system. Assisted the Director with implementing daily programs and completing assigned administrative tasks/chores.

• Study and assess strength and weakness of existing resources.
• Provide case management services to clients, including intake, emergency back‑up, ongoing advocacy, in‑home assessments of client situations, financial management, crisis intervention, information and referral.
• Prepare reports and disseminate information. Provide statistical reports and documentation as required. Maintain proper client files with appropriate documentation and information.
• Maintain contact with representatives of other organizations to exchange and update information on resources and services available. Form and maintain formal relationships with agencies in order to secure services and benefits for clients.
• Coordinate client care with field supervisors and nurse as needed.
• Participate in in-service training, conferences, seminars, and use journals to update skills as well as otherwise receive consultation and supervision from those professionals who are qualified to render services.
• Attend departmental and organizational meetings and regular supervisory sessions, as well as keep supervisor informed of activities, needs, and problems related to client services.
• Perform other duties as needed or requested.
• Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
• Adheres to the organization’s policy in regards to absenteeism and appearance.

$54,000 - $56,400 per year commensurate with experience

• Bachelor's Degree required
• One year related experience and/or training
• Working knowledge of Microsoft Office Suite and other technology
• Excellent communication and listening skills
• Excellent customer service skills with a focus on treating clients with respect and dignity
• Able to multi-task and work independently with a great attention to detail

• Business office environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2-3 times per week.

Entry level

Full-time

Other

Non-profit Organizations