Information and Support Coordinator

Children and Families Department

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, LE3 8RA

Worker Category: Fixed Location Worker

Salary: £28,605 - £31,029 per annum (pro-rata for part-time)

Working Hours: 1 x 30 Hours per week (7-month Fixed Term) 1x 37 hours Permanent

Contract Type: Fixed Term / Permanent

Closing Date: 8th March 2026

Interview Date(s): 17th March 2026

The Family Help Triage team are looking for 2 focused and motivated individuals to join our busy team as an Information and Support Co-ordinator (ISC). This role includes reading referrals that come into our service from other services and families and making phone calls to families and the professional network, enquiring about what support we can offer and signposting to appropriate services.

Therefore having experience of working with children and families, good communication, IT skills and knowledge of Family Help and other services is a key part of this role. You will also be part of a multi-disciplinary team with a good network of support from colleagues and managers.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

To apply for this post, you must:

• NVQ Level 3 or equivalent or demonstrable multi-agency experience evidenced against the headings below.
• Experience of working in children or family services within a health, social care or education context. This may be in either a statutory provider setting, or voluntary/community sector. Experience of providing telephone support and advice to families, asking the right questions to get the information required.
• Experience of working in a multi-agency environment which involves working in collaboration and partnership with colleagues from a range of agencies and services.
• Experience of applying threshold criteria to individual cases, of challenging inconsistency, and ensuring that written procedures and guidelines are followed appropriately.
• A sound understanding of the range of services on offer in Leicestershire and through national programmes. This would include knowledge of core provision such as parenting and family support, as well as knowledge of for example community-based initiatives or sources of support such as religious or community groups.
• Able to prioritise a demanding workload, taking a consistent approach to responding to children, young people, their families, and other professionals.
• A skilful communicator, able to convey important information to a range of different audiences which might include children and young people, parents, and professionals from a range of agencies.

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

Laura O'Neill – Team Leader

Phone -

To contact me by email, please

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all…