Generalist Adviser​/Caseworker

Citizens Advice Westminster works to make a real difference to the lives of people in Westminster. We deliver a high‑quality, agile advice service that reflects community issues and needs, and our service always puts people first.

Do you share the same passion as us that no one should be left disadvantaged due to lack of knowledge about one’s rights and responsibilities?

As a Generalist Adviser/Caseworker, you will be part of a dedicated team delivering advice and casework across a full range of enquiry areas, particularly welfare benefits and housing. You will also provide casework support to vulnerable clients, including acting on their behalf with third parties.

You will need to be a strong communicator with excellent interpersonal skills and the ability to work effectively with a diverse range of people, including those who may be vulnerable. You will be committed to developing your skills and comfortable working flexibly, including from home, as we provide advice by phone, digitally, and face to face. While our head office is near Royal Oak station, the role also involves working from community settings, including Food Banks across Westminster.

We offer a competitive salary alongside a range of benefits, including generous annual leave that increases with length of service, paid sick leave, a pension scheme, annual season ticket loans, career breaks, and ongoing opportunities for professional development and progression within the organisation. You will join a warm and friendly work culture where staff are valued, and we also offer a flexible working environment where you can work from home on some days.

Citizens Advice Westminster values diversity, promotes equality, and challenges discrimination. We strongly encourage applications from all parts of society and believe that diversity strengthens our organization.