APS Intake Worker; Caseworker I​/II-DAAS; Provo

Position: APS Intake Worker (Caseworker I/II)-DAAS (Provo)
Salary: See Position Description
Location : Multiple Locations, UT
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number: 47575
Agency: 250 Health & Human Services
Unit: 4174 DHHS DAAS APS OPERATIONS
Opening Date: 01/22/2026
Closing Date: 2/1/2026 11:59 PM Mountain
FLSA: Non-Exempt
Recruiter: Eliana Sigler (esigler1)
# of Openings: 1
Schedule Code Description: 12 month probationary period for new hires and re-hires.
Background Check: You must successfully pass a criminal history check.
Location: This position is open to remote work/teleworking options. The employee will be required to be in the office 2 days during the work week at the DAAS Intake Office at 288 N 1460 W, Salt Lake City, UT. The employee may also be required to attend events and meetings at the Intake Office on days other than the 2 days he/she is required to be in the office.

Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
Schedule Code: B - Competitive Career Service - Employment in this position requires a probationary period.
Benefits: This position is eligible for a full benefits package. See benefits tab below for details.
Driver License Requirements: Employees hired for this recruitment will be subject to the Driver Eligibility standards found at the following link: (Use the "Apply for this Job" box below).%20

Rules
EEO Statement: The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Job Description
If you feel strongly about advocacy for vulnerable adults, this job is for you!!! The Division of Aging and Adult Services (DAAS), within the Department of Health and Human Services, is looking for an APS Intake Worker (Caseworker I/II) for Adult Protective Services, to be the first line of contact with the public through the phone system. This position is dedicated to assessing referrals relating to abuse, neglect, and exploitation of vulnerable adults, along with making referrals to partnering agencies when appropriate.

You may have to engage in conversations with upset, frustrated, or angry individuals.
This position will be filled as a Caseworker I or Caseworker II depending upon the qualifications of the applicant.

Caseworker I ($18.77 - $28.16): A Bachelor's Degree in Psychology, Sociology, Social Work, Family & Human Development, Criminal Justice, Gerontology or four years of professional work experience in a closely related field is preferred. You will also qualify if you have at least 4 years of paid employment or volunteering working with older adults and/or people with disabilities (vulnerable adults). This employee will operate under close and regularly provided professional supervision.

Caseworker II ($20.89 - $31.41): a Social Service Worker license or a closely related license in the State of Utah is preferred. This employee will be fully trained and exercise independent judgment and discretion and assess human service needs for elderly adults and/or people with disabilities.

Principal Duties
An APS Intake Worker (Caseworker I/II):

• deals with people in a manner which shows sensitivity, tact, and professionalism
• operates a multi-line telephone system
• uses common computer programs and is proficient in spelling, grammar, and typing
• reads and assesses different forms of electronic information to make sound decisions regarding abuse, neglect, and exploitation

Preference

Preference may be given to candidates who have:

• At least 6 months employment as a case manager or investigator
• Experience investigating abuse, exploitation, and/or neglect, or related areas

Why You Should Join Our Team

Join a great and compassionate team and be a part of helping vulnerable and aging adults. You will also receive great benefits.  to see the variety of benefits including medical, dental, life and disability insurance, as well…