Bilingual Counsellor - Remote Quebec

Department : Clinical Services

Reports to : Manager, People and Clinical Performance

Job type : Full-Time Permanent

Location : Open exclusively to candidates residing outside the province of Quebec and Ontario

Posting expiration: February 7 2026

Shift  : RQE-1214-FTB
264

Schedule - Week 1 : Tuesday, Wednesday, Thursday, Friday and Saturday from 6:00pm ET to 00:00am ET

Schedule - Week 2 : Tuesday, Wednesday, Thursday, Friday and Saturday from 6:00pm ET to 00:00am ET

Schedule - Week 3 : Tuesday, Wednesday, Thursday, Friday and Saturday from 6:00pm ET to 00:00am ET

Schedule - Week 4 : Tuesday, Wednesday, Thursday, Friday and Saturday from 6:00pm ET to 00:00am ET

Presentation of the organization

Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?

Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs.

Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.

To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:

The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada

What I Wouldn’t Do (North Star Calling) , a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.

Job Description And Responsibilities

As a KHP counsellor, you will provide single session solution focused support to young people via anonymous phone and live chat. Sessions are offered on a first come first served basis. You will be supporting young people with a variety of concerns such as: mental health, anxiety, depression, family and relationships, school challenges and suicide. Support is provided through a person-centered approach and aligned with counselling best practices.

What You’ll Bring

• Ability to support youth via phone and live chat based counselling services, moving between modalities on every shift.
• Strong risk assessment and safety planning skills pertaining to youth risk and safety:
  Child Welfare, Suicide and Self-Injury, Substance Abuse, Threats against Others etc.
• Ability to work independently and have sound judgement on situations that require escalation to management.
• A strong work ethic, professionalism, and the ability to maintain boundaries, especially when addressing challenging calls that may involve individuals displaying strong emotions, including anger.
• Reflexive practice; empowering and strengths-based, client-centered approach; non-judgmental; strong, professional boundaries; recognition of and advocate for service users’ autonomy in their journey; commitment to diversity, inclusion, equity and accessibility; ability to adapt to changing client needs.
• The ability to communicate with empathy, curiosity and professionalism.
• The ability to merge your own personality and counselling style with Kids Help Phone’s clinical model.
• Active engagement in individual supervision, group supervision, clinical consultations, coaching, in-service training, team meetings, and other scheduled activities.
• Participation in a positive workplace culture by engaging respectfully and collaboratively with colleagues while embodying Kids Help Phone’s values (Courageous,…