Housing Officer, Social Work

Permanent, Full time (37 hours per week)

Do you want to make a difference in the Community as a Housing Officer?

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment.

This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.

What you will be doing as a Housing Officer:

Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.

Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.

Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.

Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.

Working closely with internal teams.