Crisis Counselor, Bilingual; Spanish

Overview

988 Crisis Counselor, Bilingual Spanish (Olympic Suicide Prevention Center) – This is a fully remote position. The pay is $26.00 per hour with a $3.00 overnight differential. The schedule is Tuesday 5:00am-9:00am, Wednesday-Thursday 12:30am-9:00am, and Friday-Saturday 5:00am-9:00am PST, totaling 28 hours per week. This role requires a three-week 40-hour per week training at the start of employment. Work schedules are subject to change to meet agency and client needs.

Reasonable notice is provided for personal planning. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

As a bilingual 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers in English and Spanish via telephone. A high emphasis is placed on quality assurance and efficiency for this role.

• Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less.
• Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers.
• Serves as a mandated reporter in cases of suspected abuse or neglect.
• Is familiar with resources and providing information and referrals to help seekers as appropriate.
• Maintains accurate and detailed contact reports. Documentation must be completed in real time.
• Mentors volunteers during their training process and provides on-going mentorship.
• Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts.
• Attends routinely scheduled meetings for the Suicide Prevention Center.

• Fluency in required language for assigned program (Spanish).
• Possess a high school Diploma or equivalent.
• Be 18 years of age or older.
• Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
• Be empathetic, flexible, and adaptable to varying situations.
• Complete yearly trainings as required by Lifeline.
• Have knowledge of all job specific skills including risk assessment, data collection, and chat/text triage.
• Possess strong interpersonal skills and can positively interact with others.
• Have outstanding communication skills with the ability to engage any individual regardless of background.
• Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
• Goal-oriented team player with strong experience working in large and complex systems.
• A commitment to team objectives and Didi Hirsch philosophies.
• Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Our Vision: A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission:
Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

CORE VALUES:
Excellence, Diversity & Inclusion, Equity, Well Being, Advocacy, Community Engagement.