Case Manager HEN_Homeless Prevention

Overview

Catholic Community Services of Western Washington and the Archdiocesan Housing Authority (doing business as Catholic Housing Services and Coordinated Care Agency) are outreaches of the Catholic Church in Western Washington. Rooted in the Gospel message of love and hope, we recognize the sacredness and dignity of every human person. Our focus is on those individuals, children, families, and communities struggling with poverty and the effects of intolerance and racism.

The Housing and Essential Needs (HEN) program at Catholic Community Services (CCS) provides rent and utility assistance, bus passes, and essential needs products to disabled adults who are experiencing housing instability. Over 4,000 people are currently being served by HEN King County through a staff of 50, with dozens of new people added onto a rental interest list every week. The program has Rental Assistance and Homeless Services case management teams, a team of resource specialists that respond to the HEN Resource Line, an ORCA Lift program that provides free annual bus passes, and an Essential Needs team that creates hundreds of health & hygiene bags each month.

HEN is a statewide program, and eligibility is determined through DSHS. CCS has contracted with King County to deliver the services. The program operates out of the Randolph Carter Center (RCC) and Phoenix Center (Phoenix) in central Seattle as well as CCS family center in Kent.

HEN Case Managers work with housed and unhoused adults to help them obtain and maintain stable housing during challenging times in their lives. They are part of either the Rental Assistance or Homeless Services team and are responsible for all aspects of participant services such as intakes and goal setting, working with landlords and paying rents, and maintaining accurate records in the Homeless Management Information System (HMIS).

They work in partnership with other HEN teams to provide overall excellent customer service and support for our shared program participants. Case Managers work with HEN program participants who often have challenges related to physical health, mental health, or substance use, and often are elderly or speak a language other than English. They also work with a diverse team of staff who are based out of three locations throughout King County.

Strong candidates must have patience, and the comfort and ability to communicate effectively both in person and remotely to a variety of people. They must also be able to work well independently with little supervision. This position allows for one remote work day per week.

If you are looking for meaningful work, make a tangible difference, and drive positive change, find out more at:(Use the "Apply for this Job" box below)./

Benefits & Compensation

This is a Full-time, 40-hour position starting at $26.22 - 29.17/hr (D.O.E) witha competitive benefits package:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous paid time off (PTO), paid sick time, 15 days of paid vacations
• 12 days of paid holidays, plus one (1) personal holiday
• CCS/AHA 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

Participant Services

• Meet with participants to conduct program intakes and assessments, obtain consents, and inform them of the program’s policies.
• Develop participant-led action plans for housing stability that covers the following life domains: income/employment, health, and housing.
• Refer to supportive housing and employment programs as relevant
• Gather housing and other relevant documentation and input data into the local HMIS system.
• Routinely verify participant eligibility through an online Benefit Verification System.
• Prepare rent, arrears, and utility bill payments.
• Distribute Essential Need items (hygiene/cleaning) and arrange for free ORCA passes.
• Schedule follow up meetings with participants to work on housing stability plan goals, and as necessary to help support participants with (primarily housing-related) needs.
• Assist participants in navigating housing-related communications with landlords as well as through an…