Family Support Worker - Emergency Duty Team

# Family Support Worker - Emergency Duty Team## About the role

An exciting opportunity has opened in the Emergency Duty Team (EDT) based at the Criminal Justice Centre.

We are looking to recruit a Family Support Worker to be part of the team who responds to out of hours statutory emergencies and other social work matter within the childcare arena.

This is a great opportunity for a person with experience of working directly with children and Families We welcome the opportunity to speak to any interested candidates so please feel free to email:
and they can agree a mutually agreeable time to call you.

You will be one of two Family Support Workers who work a set pattern over 7 days on a rota basis alongside Principal Social Workers (Advanced Practitioner level). Your responsibilities will include receiving and screening referrals alongside the PSWs, identifying those that meet the threshold of safeguarding and require an urgent response from a qualified worker. You will record all work completed in accordance with policy expectations, including those that are internal to the EDT.You

will receive out of hours referrals of children who are missing and monitor updates on their return, again with an expectation that you have the experience to identify when risks are such that a child missing needs to have oversight from a qualified worker.

The Family Support Worker may at times provide focused urgent family support to children and families with complex needs, many of whom are either on Child in Need or Child Protection Plans.

The role will be based at the Criminal Justice Centre with some remote working. The post is an essential car user thus the right candidate needs to have access to a vehicle and be able to work out of hours, weekends and public holidays. You will receive an additional 15% for out of hours working. You will be prepared to undertake an enhanced DBS check.

You will carry out a broad range of tasks deemed appropriate for the FSW grade, which will include reasonable requests to complete tasks that are not directly associated with EDT.  You will have an ability to work independently but with oversight from a qualified Social Worker.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we encourage you to submit your application as early as possible.### About you We are looking for people who are highly motivated and can work both independently and as part of a team.

You are passionate about making a positive difference for children and families. You thrive in a role where every day brings new challenges and opportunities to empower families and improve outcomes for children. You will be confident working directly with families in their homes and engaging with professionals from schools, health services, and other agencies.

You will bring strong organisational skills with the ability to manage your own caseload effectively. You’re comfortable attending meetings, contributing to care plans, and keeping accurate records in line with policies and legislation. Your communication skills—both written and verbal—will be excellent, and you can build trusting relationships with families while maintaining professional boundaries.

You will have experience in a family support role, and understand the complexities faced by children and families, including safeguarding concerns. You will be familiar with frameworks such as the Children Act and can apply assessment and analytical skills to plan and deliver practical support. You will be IT literate, able to use Word and Excel confidently, and committed to continuous learning.

Above all, you share our commitment to safeguarding and promoting the welfare of children and young people. You are  ready to take on a role where your work truly matters.

This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Barred List check

When applying
** please ensure your supporting statement covers how you fulfil the essential criteria set out in the person specification
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