Information and Referral Specialist

Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Pay is $14.98‑$18.73, which may be below your state’s minimum wage. Please take this into consideration when applying.

Are you passionate about helping others and making a difference in your community? Conduent is seeking an Information and Referral Specialist to support individuals by connecting them with essential services and resources.

• Complete Level of Care Eligibility Tool (LOCET) assessments and other required evaluations.
• Manage inbound and outbound calls with professionalism and empathy.
• Provide accurate referrals to non‑Office of Aging and Adult Services (OAAS) community services.
• Assess requestors’ needs and research available resources to meet those needs.

• Education:
  
  Bachelor’s degree in the human services field.
• Experience:
  
  At least 1 year in social or human services, ideally with elderly or disabled adults.
• Knowledge:
  Familiarity with Office of Aging and Adult Services (OAAS), Bureau of Health Services Financing (BHSF), Department of Health and Hospitals (DHH), Medicaid, Office for Citizens with Developmental Disabilities (OCDD), and home/community‑based waiver services.
• Skills:
  
  Understanding of medical and developmental disability terminology; ability to maintain strict confidentiality, work independently, and remain composed under pressure; proficiency in Microsoft Office (MS Office).
• Availability:
  On‑site training in Baton Rouge (Mon‑Fri, 8 AM‑5 PM) for the first 6 weeks; hybrid work (Mon‑Fri, 8 AM‑5 PM) after training.

• Additional experience in social/human services with elderly or disabled adults.
• In‑depth knowledge of OAAS, Medicaid programs, and related services.

In this role, you can expect the following working conditions:

• Hybrid work:
  Work in a way that allows you to work from home during portions of your week and have time on‑site to connect with other team members and business leaders.

• Health and welfare benefits that start on the first day of employment.
• Retirement savings support.
• Employee discounts on a wide range of merchandise, services, travel, and more.
• Career growth opportunities with a global footprint.
• Paid training and learning platforms.
• Paid time off packages.
• Great work environment and culture recognition.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits‑related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. Conduent provides a variety of benefits, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off or vacation and/or sick time.

The estimated salary range for this role is $14.98‑$18.73.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants:
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation by completing the required form and emailing it to