Outreach Call Center Supervisor; Remote - Indiana

Job Summary

Maximus is currently hiring for an Outreach Call Center Supervisor to support our Indiana Enrollment Broker team. This is a remote opportunity open to Indiana residents. The Outreach Call Center Supervisor will supervise a remote team of 5‑10 call center representatives supporting Medicaid enrollment. The supervisor will also ensure staffing levels are maintained, drive the team to meet quality standards, and conduct progressive disciplinary action as necessary.

• Date:
  Tuesday, January 13, 2026
• City:
  Indianapolis
• State: IN
• Country:
  United States
• Working time:
  Full‑time

• 💰 Competitive Compensation - Quarterly bonuses based on performance included!
• 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter’s, and Pet insurance.
• 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• 🏝️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave.
• 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• 🌈 Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
• 📚 Tuition Reimbursement - Invest in your ongoing education and development.
• 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• 📚 Professional Development Opportunities - Participate in training programs, workshops, and conferences.

• Collaborate with project staff, client office personnel, and community agencies to address and resolve project‑related issues effectively.
• Deliver public speaking sessions and educational programs to community agencies and local office staff. Engage actively in community health fairs and conduct group presentations aligned with the project's promotion.
• Report concerns, problems, and issues to the Leadership promptly.
• Supervise and oversee the activities of Outreach Client Service Representatives.
• Maintain a professional demeanor representing the organization and advocating for the program.
• Distribute program materials to diverse community groups.
• Exceed established performance objectives while ensuring compliance with company Wage & Hour policies, including the provision of rest and meal breaks for non‑exempt employees.
• Adhere strictly to all company policies, procedures, and mandated training.
• Supervise and oversee the activities of the Member Support Specialist (MSS) staff to include monitoring, tracking, and evaluating staff performances to meet all contractual SLAs.
• Perform operational tasks to assure project service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types.
• Conduct 1:1 meetings on a regular basis and determine staff needs for coaching, training, and disciplinary action, as necessary.
• Monitor and manage the Quality Management and Improvement Program process to ensure program goals are met.
• Oversee appropriate documentation and resolution of member issues or complaints. Provide assistance to MSS staff with escalated issues.
• Collaborate with project staff, client personnel, the Enrollment Broker, Managed Care Entities (MCEs), and other entities as needed to address and resolve issues effectively.
• Engage in educational outreach activities and distribute program materials, in collaboration with other entities, based on the needs of members and potential members.
• Maintain a professional demeanor representing and advocating for the program.
• Cultivate positive relationships with client personnel, MCEs, community groups, other referral entities, and members.
• Ensure compliance with company Wage & Hour policies, including the provision of rest and meal breaks for non‑exempt employees.
• Adhere strictly to all…