Maximisation Officer

Income Maximisation Officer
Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for an experienced Income Maximisation Officer to join their Housing and Regeneration Directorate.

This is an excellent opportunity for a housing finance professional with strong experience in income collection, arrears management and tenant support to contribute to a vital frontline service supporting vulnerable households in temporary accommodation.

Contract Details:
Type:
Temporary
Pay: 20.76 per hour (PAYE) / 27.07 per hour (Umbrella)

Location:

Twickenham Civic Centre
Working Arrangements:
Hybrid - office and home working (start of assignment is 2 weeks in the office every day for training/shadowing and then 3 days in the office and 2 days working from home)

Hours:

36 hours per week, Monday to Friday

Role Overview
As an Income Maximisation Officer, you will lead and manage a patch of temporary accommodation accounts, ensuring maximum income collection and minimising arrears across both current and former tenants. You will provide financial advice, support benefit claims, complete affordability assessments and take appropriate recovery action where required.

Key Responsibilities

Manage a caseload of rent accounts to maximise income collection and minimise arrears
Proactively monitor accounts and agree repayment plans where necessary
Provide financial advice and guidance to tenants to support tenancy sustainment
Support tenants to maximise income by ensuring full benefit entitlement is claimed
Complete affordability assessments in line with the Homelessness Code of Guidance
Prepare and manage cases for legal action, including possession proceedings and court attendance
Liaise with partner agencies and internal departments to resolve complex cases
Support vulnerable households with sensitive and preventative interventions
Maintain accurate records and financial information in line with council procedures
Participate in duty rotas and customer service activity across both boroughs

Top 3 Skills Required

Essential Experience and Skills

Experience of arrears management and debt collection within a housing or local authority environment
Strong understanding of welfare benefits and entitlement advice
Experience supporting vulnerable clients with complex financial needs
Ability to manage a varied caseload and prioritise effectively
Excellent communication, numeracy and IT skills
Calm, empathetic and professional approach when dealing with sensitive cases

Apply Now:
If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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