Care Operations Manager; Remote - Austin, TX

Care Operations Manager (Remote Flexible - Austin, TX)

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Job Description

Pair Team, Austin, TX

About Pair Team

At Pair Team
, we're an innovative, mission‑driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech‑enabled medical group, we deliver whole‑person care—clinical, behavioral, and social—by partnering with organizations deeply connected to the communities we serve.

We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high‑impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high‑need patients.

We're one of the largest care management providers in California and are expanding into Texas and other states to continue supporting high‑need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions
.

At Pair Team, we're not just delivering care—we're building the future of more equitable, community‑driven healthcare.

About The Opportunity

Pair Team is hiring a full‑time Care Operations Manager to lead and support a team of Community Health Workers (CHWs) and Nurses delivering high‑touch, relationship‑based care to Medicaid members with complex medical, behavioral, and social needs.

This role plays a key part in ensuring quality and consistency across care delivery, driving member engagement, and coaching CHWs/RNs to succeed in a remote‑first, field‑integrated care model. The Care Operations Manager will provide day‑to‑day guidance, performance support, and strategic direction while helping optimize outreach, documentation, and field coordination efforts.

This position primarily allows for remote work; however, it includes regular in‑person visits in the community across Travis County (Austin, TX). Typically 1 or 2 days per week will include visiting patients in the community, at their homes and in various sites of care.

What You’ll Do

• Directly manage and support a team of CHWs & RNs, providing regular 1:1 coaching and performance feedback
• Ensure high‑quality care delivery and documentation across the team through ongoing review and coaching
• Monitor performance metrics (e.g., outreach, engagement, documentation) and intervene early to address gaps
• Serve as the first point of contact for escalations related to members, workflow, or field activity
• Support onboarding and training for new CHWs and contribute to SOP development and updates
• Foster a collaborative and mission‑driven team culture that centers trust‑building and member advocacy
• Collaborate with interdisciplinary teammates (e.g., RN Care Managers, Behavioral Health Care Managers) to ensure coordinated support
• Participate in team huddles, case reviews, and cross‑functional meetings to improve care delivery and communication
• Participate in field‑based member visits as needed to support team development and engagement

What You’ll Need

• Active CHW Certification in the state of Texas (preferred)
• Based in Travis County (Austin, TX) (required)
• Bilingual in English and Spanish (preferred)