Resident Services Manager

Resident Services Manager

Classification: Non-Exempt |
Department: Resident Services |
Reports To: Regional Services Manager |
Revised: 05/29/2025

Prospera has been empowering families since 1993 by providing safe, high-quality, affordable housing with support services to those in need. As a mission-driven, values-based nonprofit, Prospera is committed to fostering family stability and a strong sense of community by addressing individual needs. At the heart of our work are our core values: integrity, accountability, excellence, commitment, dignity, fairness, and respect. These core values guide everything we do, from how we serve our residents to how we support one another as a team.

At Prospera, every team member plays a vital role in advancing our mission. We welcome passionate individuals ready to make a meaningful difference in the lives of others.

• Hybrid work schedules available (for certain positions)
• Paid Medical, Dental, and Vision
• Life Insurance and Short & Long-Term Disability
• 10 paid holidays + 4 restricted floating holidays
• 401(k) Match and Performance-based Incentives
• EAP – Employee Assistance Program and On-site gym (at Home Office in San Antonio)
• Training, certification, and growth opportunities
• $500 Employee Referral Program

The Resident Services Manager is a non-supervisory position that provides case management and outreach, conducts assessments of individuals and households, and makes referrals that address family and individual needs. The Resident Services Manager is committed to providing resources, programming, and referrals directly impacting the Social Determinants of Health (SDOH).

• Establish and maintain relationships with residents of assigned property to create a sense of community.
• Facilitate intake and assessment for new residents.
• Identify barriers to self‑sufficiency and coordinate referrals to programs focused on SDOH needs.
• Develop and maintain a comprehensive network of education, training, financial, health/wellness, and other community resources.
• Conduct Family Needs Assessment surveys and coordinate referral services.
• Provide intensive informal case management and care planning with Managed Care Organizations.
• Document all activities, outreach, contacts, and outcomes in the data management system.
• Build relationships with community service organizations and programs.
• Assist Residents in completing Rent and/or Utility Assistance applications.
• Advocate for residents and act as a liaison when needed.
• Encourage resident self‑advocacy and empowerment for social, psychological, physical, and economic needs.
• Adhere to mandated reporting requirements for abuse, neglect, or exploitation.
• Facilitate and coordinate Adult Education, Youth Education, Health & Wellness, Community Engagement, and Economic Stability programs.
• Assist in property‑specific budgeting and bi‑annual Board of Directors reports.
• Participate in team development and company events, as well as property‑specific collaboration meetings.
• Assist residents in developing and maintaining a resident council when applicable.
• Support Communications and Fund Development with resident success stories.
• Manage administrative requirements: resident electronic files, data & reporting, board reports, quality assurance, program promotions, community partnership agreements, and memorandums of understanding.

• Knowledge of service programs, educational methods, and computer software applications.
• Strong interpersonal and leadership skills; ability to communicate effectively in writing and verbally.
• Ability to plan, manage, and execute programs, events, and care plans independently and concurrently.
• Problem‑solving, decision‑making, and organizational skills.
• Team‑oriented with independent work capability.
• Professional appearance, timely attendance, and physical fitness for standing, walking, and lifting up to 50 pounds.

No supervisor responsibilities and no direct reports for this position.

• Bachelor’s degree in Human Services or a qualified social worker field.
• Mi…