Accommodation Support Worker

Accommodation Support Worker – Manchester City Council

The Accommodation Support Worker role is a full‑time, permanent position based in Manchester, working 35 hours per week – days, evenings, nights, weekends and bank holidays. A 20% flexibility payment is added to the basic wage, which results in a starting salary of £34,876.

Working Hours: 35 hours per week (days, evenings, nights, weekends, bank holidays)

Contract Type: Full‑time, permanent

Additional Payment: 20% flexibility payment

Closing Date: 11:59pm, 22 January 2026

Interview Method: Face to face

The role is subject to:

• Two references (preferably 3 years' history)
• DBS clearance (Enhanced DBS check – subject to the Rehabilitation of Offenders Act 1974)

• Provide face‑to‑face support to residents of temporary accommodation, assisting with universal credit, bank accounts, substance‑use referrals, mental health referrals, budgeting and n.
• Create personalised support plans and listen to residents’ concerns and needs.
• Support residents in making progress toward medium‑ to long‑term accommodation.

• Empathetic with strong people skills.
• Motivated, flexible and able to handle rapidly changing situations in a fast‑paced environment.
• Whole‑person perspective and a desire to support people who are homeless.

• Generous holiday allowance: up to 26 days annual leave plus bank holidays (31 days after five years, 2 additional weeks purchasable).
• Pension: enrolment in the UK’s largest local government pension scheme with life cover.
• Enhanced parental and carers leave.
• Discounts on shops, holidays, phone contracts, cycle‑to‑work, free flu jabs, eye tests, etc.
• Learning and development opportunities including workshops, training, apprenticeships, qualifications.
• Good Employment Charter member – secure, flexible work, annual pay reviews, trade‑union support.
• Up to 3 days pro‑rated volunteering leave.

Manchester City Council is a disability confident employer and promotes equality, diversity and inclusion. We welcome applicants from all backgrounds, particularly Black, Asian and Minority Ethnic communities, people with disabilities, veterans and young people.

Interview adjustments are available upon request and our website is accessible via the “Accessibility tools” button.

The council guarantees assessment for applicants who meet the minimum shortlisting requirements and who identify with at least one of the following criteria:

• Armed Forces members or veterans
• Current or former care leavers
• Individuals with a disability or long‑term condition

• Proof of right to work in the UK.
• References from current and previous employers.
• DBS check – where required.

Please read the attached role profile for a full list of requirements. If you need additional support to undertake the duties of the role, we will work with you to source any necessary aids, adaptations or equipment.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before the commencement of employment. This role does not qualify for sponsorship under the Skilled Worker route.

Artificial Intelligence can be a useful tool to support your application, however all examples and statements provided must be truthful, factual and taken directly from your own experience.

For privacy matters, see the privacy notice.

• Entry level

• Full‑time

• Other (Government Administration)