Support Specialist – Bilingual; English​/Spanish), Remote

Employer Industry: Risk Assessment Services

• Salary up to $77,500
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on public benefits and fraud reduction
• Bilingual candidates (English/Spanish) are highly valued
• Flexible work hours with potential for remote work options

• Serve as the primary liaison for financial institutions and government agencies participating in asset verification programs
• Conduct training sessions for financial institution personnel on system functionality and procedural guidelines
• Manage inbound inquiries via phone and email, ensuring accurate documentation and timely resolution
• Support the transition to automated processing methods to promote modernization and efficiency
• Continuously seek opportunities to improve processes and enhance operational efficiency

• Fluent in both English and Spanish (written and verbal)
• High school diploma required; college degree preferred
• Minimum typing speed of 50 words per minute
• Proficient in Microsoft Excel, Word, and Outlook; comfortable with PC environments and web-based applications
• Exceptional verbal and written communication skills; strong organizational skills with keen attention to detail

• Experience in customer service or a related field
• Proven ability to manage competing priorities in a fast-paced setting
• Dependable, self-driven, and capable of working independently and collaboratively
• Demonstrated ability to perform under pressure and meet deadlines
• Eligible to obtain and maintain Social Security Administration Security Clearance

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.