Adult Services Manager

Adult Housing Services Manager

Join to apply for the Adult Housing Services Manager role at The San Diego LGBT Community Center
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WELCOME TO YOUR CENTER! Established as a community non‑profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission is to enhance and sustain the health and well‑being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a culture where every person feels welcomed, valued kad and supported.

As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day. The Center is sex‑positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client‑centered, trauma‑informed care.

The Center currently has over 75 staff working at five facilitiesીની across San Diego County.

The Adult Housing Services Manager oversees The Center’s expanding LGBTQ‑affirming wrap‑around and support services to adults who are currently experiencing homelessness or are at risk of homelessness. The manager directs staff and program activities to meet client needs and contract expectations, champions a collaborative, trauma‑informed, goal‑oriented approach to resolving housing instability, and reports to the Director of Adult Housing Services while supervising 3–4 staff members.

• Provides direct supervision and support to program staff.
• Oversees and supports the implementation of program activities.
• Collaborates with the People and Culture team to initiate hiring, leads interviews, and participates in hiring decisions.
• Provides staff development support, mentoring, onboarding, and training.
• Develops work plans in collaboration with direct reports.
• Supports staff with harm‑reduction strategies, crisis intervention techniques, and motivational interviewing practices.
• Supports staff through crisis and high‑stress situations, prioritizing safety.

• Tracks program expenditures and budgets.　
• Develops and maintains collaborative relationships with partnering agencies, stakeholders, and other service providers.
• Completes and submits program reports.
• Ensures that program documentation adheres to HIPAA standards.
• Tracks and analyzes program outcomes and guides program activities to ensure contract compliance.
• Collaborates with the quality assurance team to ensure that program data is captured and retained in case management software.
• Reviews participant program documentation to ensure timely completion, quality, and compliance.

• 2 years of experience providing case management, housing navigation, and/or wrap‑around services to people experiencing homelessness or at risk of homelessness; 1 year of experience providing staff supervision.
• Fluency in English.
• Comfortable working in PC/Windows‑based environments.
• Experience managing crises and implementing crisis interventions.
• Demonstrated ability to manage multiple tasks with shifting priorities.
• Competence in working with diverse populations.
• Competence in fair housing, motivational interviewing, trauma‑informed care, and harm‑reduction practices.
• Reliable transportation, a valid driver's license, and auto insurance.

• Bachelor’s degree in a social service‑related field.
• 3+ years of case management, housing navigation, or wrap‑around services to people experiencing homelessness or at risk of homelessness.
• 2+ years of experience providing staff supervision and support.
• Working knowledge of Homeless Management Information Software (Clarity HMIS) and Case Management Software (Apricot).关于>
• Fluency in Spanish.
• Knowledgeable about current issues related to the LGBTQIA+ community and people experiencing homelessness.
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• On‑site office most of the time, with occasional remote work approved by supervisor.
• Of…