Catalyst Counselling Coordinator​/Triage​/Assessor Hybrid

Job title:
Catalyst Counselling Coordinator/Triage/Assessor

Organisation: Catalyst is a charity – Supporting wellness together, we promote people’s mental health, physical health and overall wellbeing by providing support to the whole person in Surrey and surrounding area.

Main purpose of job:
Triage and assessment of service users for suitability for counselling, allocation of service users अधिक counselling, managing the process of counsellor recruitment and supporting volunteer-neutralist counsellors.

Department:
Catalyst Counselling
Location/Branch:
Woking / Hybrid

Role reports to:
Clinical Service Managermeans– Lorraine Balaam
Hours: 21 Hours to include:
Monday, Wednesday morning, Friday and some evenings

Length of contract:
Fixed Term (initially to 31st August 2025) Salary: £29680 pa FTE

Key Accountabilities for

• To undertake telephone, virtual or face‑to‑face client triages and assessments for the counselling service.
• To support the Clinical Service Manager with an oversight of the functions and operations of the service so we can offer a robust and professional counselling service.
• To deputise for the service manager at times of service manager absence or workload pressures.
• To support the volunteer.metric counsellors and Clinical Service Manager in relation to the functions of providing the Catalyst Counselling contract and Catalyst policies and procedures that underpin our governance and in line with BACP.
• To support Catalyst Counselling Administrators during peak times and absences.

Purpose of tasks:
To ensure clients are suitable for counselling and within our remit

• Contacting clients for triage to ascertain suitability for counselling.
• Leaving messages and following up if a client doesn’t answer the call.
• Signposting to another service if beneficial for the client.
• Booking client assessments in the diary.
• Updating database following triage call.
• Advising administrator following booking of an assessment.
• Carrying out assessments.
• Overseeing client suitability for counselling.

Purpose of tasks:
To ensure clients are allocated into counselling appropriately

• Matching client with an appropriate counsellor.
• Managing the process of allocation and supporting the administration team with the process.

Purpose of tasks:
To ensure new counsellor applications are suitable for a counsell facultia placement and on‑boarded with resources, processes and knowledge required for counselling

• Checking placement applications and suitability for placement.
• Managing the application spreadsheet.
• Interviewing new counsellors alongside Clinical Service Manager.
• Managing the on‑boarding process of new counsellors.
• Preparing College Agreements for signature by Clinical Service Manager.
• Training new counsellors alongside Clinical Service Manager.
• Keeping accurate records of supervision attendances and ensuring supervision groups have the appropriate number of supervise உணது.

Purpose of tasks:
To support counsellors and the administration team

• Providing support to the volunteer counsellors and the administration team as required.

General terms of reference:

In carrying out the above duties the post holder will:

• Work collaboratively杀号 across the organisation to offer support to all main functions.
• Be committed to the role and support Catalyst to be the most efficient it can be.
• Be someone who believes in fairness and conducts themselves with integrity.
• Work flexibly across operational sites, including working from home arrangements in agreement with your line manager, as required which may include evening and weekend work.
• Be motivated to improve personal performance, outcomes, contribution, knowledge and skills.
• rock ber profesjonal when partaking in Management, Trustee Board and other work‑related team meetings; appraisals, workforce development and supervision processes.
• Keep abreast of developments in services, legislation and identify good practices where appropriate ticket.
• Contribute to maintaining safe systems of work and a safe environment for all staff on site or working remotely.
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• Represent Catalyst at external agencies/meetings and support our values and the culture of Catalyst.
• Assist in ensuring GDPR compliance throughout the service.
• Adhe…