Customer Support Expert - Fully Remote

Case Management Specialist - Compliance Expert

Job offered by Mercor.

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Case Management Specialist

Contract

$30–$75/hour

10–20 hours/week

• Review and interpret case notes and structured queries to ensure accurate processing.
• Identify applicable policies or procedural documentation to guide responses effectively.
• Simulate resolution workflows for common and edge‑case scenarios to improve system accuracy.
• Flag out‑of‑scope or conflicting cases for escalation to maintain compliance.
• Ensure outputs align with official guidance and avoid inappropriate language, enhancing model reliability.

• 3+ years of experience in case management, customer service, education support, or public policy interpretation.
• Strong written communication and high attention to detail.
• Familiarity with working in policy‑driven or compliance‑sensitive environments.
• Ability to analyze documentation and synthesize relevant points.

• Background in education, law, social care, or public administration.

• Submit your resume to get started.
• Complete a brief form to share more about your experience with case‑based workflows and policy interpretation.

• For details about the interview process and platform information, please check:
• For any help or support, reach out to:

PS:
Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Not Applicable

Part-time

Customer Service

Software Development