Disaster Relief Case Manager - Adult Specialist

Aging Advantage is committed to enhancing the quality of life for elderly and disabled individuals by providing compassionate, community-based care management services that promote dignity, independence, and well-being. We have a team of Care Managers who are professional advocates. We conduct care planning assessments to help determine need and provide recommendations and referrals to help maintain the highest quality of life and care.

In response to the May 16, 2025, tornado, Aging Advantage and other service partners created the Senior Support Team to provide compassionate, client-centered support to impacted older adults. The Senior Support Team’s mission is to help adults 60 and older stabilize and recover from the disaster to the extent possible given available resources. This is a full-time on-site role for a Disaster Case Manager, Older Adult Specialist located in St.

Louis, MO. The DCM serves as a specialized advocate and primary contact for disaster-affected older adult survivors. Daily tasks include conducting assessments, designing and implementing personalized recovery plans, coordinating with community partners, maintaining case records, and guiding clients through a structured recovery process.

• Bachelor’s degree in social work, public health, counseling, education, or related field required - Master of Social Work (MSW) preferred
• Skills in assessing needs, developing recovery plans, and coordinating services
• Minimum of one year of relevant experience in case management, social services, or disaster recovery
• Experience working with older adults and knowledge of their specific needs
• Demonstrated ability to work effectively with diverse populations in high-stress environments
• Able to work in a fast-paced, dynamic, collaborative environment
• Must be able to work independently and with minimal supervision in the field
• Provide ethical and sound judgment when advocating and servicing clients in need
• Ability to work collaboratively with other agencies and service providers

• Serve as the main point of contact for a caseload of disaster survivors who are older adults, offering crisis advocacy, resource navigation, and detailed referral services.
• Conduct intake assessments to identify unmet disaster-related needs and develop comprehensive, individualized long-term recovery plans.
• Maintain consistent and responsive communication through in-person, phone, or virtual meetings based on client need.
• Facilitate access to housing restoration, FEMA assistance, mental health support, and other recovery services.
• Record client interactions, case notes, financial expenditures, progress updates, and referrals using agency systems.
• Adhere to confidentiality guidelines and Safe from Harm protocols.

• Collaborate with local recovery groups, community organizations, and other agencies to advocate for clients and ensure equitable access to resources.
• Monitor client progress, adjust recovery plans as needed, and coordinate escalation for additional support or funding.
• Maintain expertise in funding available in the community, ensuring clients are connected to the most effective and timely financial recovery resources.

• Visit clients in various settings including homes, agencies, or community locations; reliable transportation is required, with mileage reimbursement provided.

• Proficient in data entry, case management documentation, and knowledgeable in client management software plus general office tools.
• Proficiency in Google Workspace suite preferred (Docs, Sheets, etc.).

• Excellent communication, active listening, empathy, adaptability, attention to detail, and crisis resolution skills.
• A committed advocate, collaborator, and ethical steward of client trust and confidentiality.

• Valid driver’s license, automobile insurance, reliable transportation, and capacity to travel for home visits and outreach activities required.
• Participate in staff meetings, program meetings, strategic planning, and other community meetings as required.
• Attend required training programs and recommended professional development and networking opportunities to advance personal and organizational capacity.

• Type of position:
  Full-time, Exempt
• Hours:
  
  40 hrs/week
• Site:
  Hybrid – on site + work from home
• Duration:
  Contract limited to 12 months, extension possible if awarded. Opportunity for continued employment after contract ends, as preferred.