Case Manager, TANF

Family & Children’s Agency (FCA) is a nonprofit human service organization that is committed to increasing the social and emotional well‑being of our clients – people throughout Fairfield County. Our Agency builds better lives by offering more than 30 programs that meet needs across all ages, delivering services to more than 13,000 people each year. Our clients reside primarily in Norwalk, Wilton, Darien, Westport, Weston, New Canaan, Stamford, and Greenwich.

Our Home Care and Foster Care programs provide assistance to residents throughout Fairfield County, and the Adoption program is both nationwide and international.

Our Mission is to partner with individuals, families, organizations and communities to build better lives.

FCA is proud to currently offer a hybrid working model to our employees. Employees enjoy a wide array of benefits that make up our competitive compensation package. We are proud to offer generous employer contributions to our medical plans, continued education credits offered at no cost, annual tuition reimbursement stipend, employer paid Life & LTD policies, FSA and Dependent Care, 401K with a match and a generous vacation and time off policy to include Martin Luther King Jr Day and Juneteenth!

We also offer employee discounts to multiple organizations, events and your cell phone plan. Our benefits don’t stop there - we offer an EAP program, paid for CEUs and clinical supervision, summer Fridays and employee appreciation events along with wellness incentives and challenges!

The Case Manager (CM) provides outreach, initial assessment, advocacy, case planning, service coordination, and case management for families referred to the TANF CM program with significant barriers to employment.

• Engages and provides intensive, client-centered case management (in-home and/or community-based) for TANF CM families
• Conducts initial and ongoing client assessments within required time frames
• Develops and implements Family Development Plans focused on overcoming employment barriers
• Assists clients with employment planning (Jobs First and non-Jobs First)
• Refers and connects clients to appropriate community services based on identified needs
• Collaborates with Regional Coordinator and external partners (DSS/DOL, workforce boards, referral sources)
• Advocates for clients to access and maintain state benefits and services
• Accurately documents case activity in ETO and provides required updates/reports

• Experience:
  • Client-Centered Case Management & Service Planning: Proven ability to deliver culturally responsive, home-based case management, including creating and implementing individualized service plans and teaching essential life and employability skills to adults.
• Public Assistance & Community Resource Expertise: Strong knowledge of TFA/TANF eligibility and services, with extensive familiarity navigating and coordinating regional community-based resources for low- and no-income families.
• Independent, Flexible, & Collaborative Work Style: Demonstrated ability to work independently and as part of a multidisciplinary team, manage flexible schedules (including non-traditional hours), and utilize technology effectively in a fast-paced human services environment.

• Valid driver's license
• Access to a personal vehicle for regional and statewide travel.

If you are interested in learning more about how you can join our talented group of diverse employees, please visit our website to view this job posting and apply. To learn more, visit our website and check out our opportunities!
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