Social Work Supervisor

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being and Protection, Child Protective Services is seeking a Social Work Supervisor to join our team!

Do you enjoy working with children and families? If so, this is a great opportunity! Iowa Department of Health and Human Services has a current opening for a team member in the Family and Child Well-Being Division. HHS is responsible for working with families who have experienced abuse and neglect. You play a key role in preparing and supporting children and families to be successful.

You will also assist families in realizing their full potential by working with them as experts, case planning with team members, the courts, and connecting families to community resources.

HHS, Family Well-Being and Protection Division, is seeking a Supervisor for our Centralized Service Intake Unit (CSIU). This vital supervisory position requires the skill to multi-task, gather and analyze information in a fast-paced environment with accuracy and efficiency. This position will work Monday-Friday, 2:00PM-10:30PM (2nd Shift). A typical day involves making numerous, rapid, and accurate decisions based on policy and procedure.

This is an essential social work position that is the gateway to assist in the protection of the most vulnerable Iowans.

This position is a telework position and is responsible for the supervision, monitoring and evaluation of the CSIU workers (call center) to ensure quality services are uniformly provided to clients; to effectively utilize limited resources; and to ensure ongoing enhancements to staff’s knowledge and skills. This position reviews and determines whether abuse intakes are accepted or rejected based on Child or Dependent Adult Abuse as defined in Iowa Code.

This position provides consultation, guidance, technical assistance, and analysis of performance data relative to child and dependent adult intakes. Initial training will be Monday through Friday from 8:00 AM to 4:30 PM, until ready to take on assigned duties. Training will consist of a combination of in-person training in Des Moines and virtual training.

This position will be a telework position primarily working from home but will be domiciled (work location) in the nearest full-time HHS office.

• Demonstrate exceptional customer service skills and the ability to establish relationships.
• Demonstrate excellent judgment and communication skills.
• Ability to provide good written documentation in a timely manner.
• Ability to prioritize and work under pressure.
• Ability to work independently.
• Demonstrates integrity and a strong work ethic.
• Ability to use independent judgement to make sound decisions.

Preference will be given to the ability to speak more than one language. Please list any additional languages you speak in your application.

Preference will be given for education or experience which correlates directly with the requirements and duties of the position.

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits .

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